Gracen Cobb
Phlebotomist
Denver,CO
Summary
Knowledgeable and dedicated client relations professional with extensive experience in customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
3
3
years of professional experience
Work History
Private Nanny
Kristen And James Edwards
09.2022 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain healthy sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Led indoor and outdoor activities to entertain and occupy children.
- Taught children everyday skills and language.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Assisted children with homework assignments and special projects across different subjects.
- Assisted with light housekeeping duties as well as running errands.
- Engaged with children on an individual basis to build positive relationships.
- Organized activities that enhanced children's physical, emotional and social well-being.
Certified Trainer for Front of House
Chick-fil-A
09.2020 - 10.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Adhered to the training plan and deadline-oriented training schedule.
- Warmly greeted guests and took orders quickly and accurately
- Mastered point-of-service (POS) computer system for automated order-taking
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Designed and implemented new training material for new team members
- Maintained excellent level of cleanliness in the dining hall and front-of-house area while balancing other positions
Education
Certified Phlebotomy Technician -
Plebotomy Training Specialists
Denver, COHigh School Diploma -
The Summit Academy
Westminster, CO05.2023
Skills
- Critical Thinking
- Prioritization
- Problem-Solving Abilities
- Training Development Aptitude
- Policy adherence
- Empathy and compassion
- Effective communication
- Customer Relations
- Software proficiency
- Active listening
- Adaptability and flexibility
- Stress tolerance
- Critical thinking
- Resourcefulness
- Customer service orientation
- Relationship building
- Strong interpersonal skills
Timeline
Private Nanny
Kristen And James Edwards
09.2022 - Current
Certified Trainer for Front of House
Chick-fil-A
09.2020 - 10.2022
Certified Phlebotomy Technician -
Plebotomy Training Specialists
High School Diploma -
The Summit Academy
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