GRACEN PAGE

• Direct a team of counselors, managing activity schedules and delegating tasks to optimize operational efficiency.
• Promoted teamwork and leveraged leadership and communication skills to enhance participant satisfaction and engagement.
• Coordinated summer camp programming for children ages 6-12, fostering a safe and engaging environment that supported learning and development.

• Delivered exceptional customer service in a high-traffic campus environment, managing large order volumes during peak hours while upholding strict quality standards.
• Streamlined operational workflows by collaborating across teams and implementing proactive process improvements.
• University of Puget Sound

• Spearheaded marketing strategies and innovative programming initiatives that significantly drove student engagement and expanded the station's listener base.
• Cultivated partnerships with local artists and venues to secure live performances and created promotional materials to elevate brand visibility.
• Directed event planning for large-scale campus events, managing logistics, vendor negotiations, and budgets from $500 to $3,000 to ensure successful execution.

• Led team of 8-12 student fundraisers, overseeing daily operations and achieving quarterly donation targets for university scholarship fund.
• Partnered with senior leadership to set fundraising goals, analyze campaign metrics, and implement data-driven enhancements.
• Developed comprehensive training programs that improved call success rates by 30% and enhanced donor engagement strategies.

• Designed and implemented a campus-wide composting program, from initial feasibility analysis and vendor selection to the creation of educational materials driving university-wide adoption.
• Led campus-wide sustainability audits, identifying operational gaps and implementing strategic improvements, such as optimized battery recycling placement.
• Created educational signage to enhance waste-sorting accuracy and support compliance with recycling protocols.

Delivered consultative customer service while overseeing POS operations, inventory management, and gift presentation.

• Co-developed social media marketing strategy across TikTok, Instagram, and Twitter, producing engaging content that enhanced brand visibility and attracted foot traffic.
• Handled customer inquiries and resolved issues promptly and professionally.
• Maintained accurate records of customer interactions in the database.

• Managed daily operations, ensuring efficient food and beverage preparation, order fulfillment, and transaction processing in a high-volume setting.
• Delivered high-quality customer service by effectively managing multiple service touchpoints and fostering a welcoming environment.
• Maintained cleanliness and organization of the coffee bar and dining area.

• Designed and facilitated after-school programming for elementary students, enhancing engagement and learning across two school locations.
• Developed and implemented a comprehensive curriculum to foster character development and leadership skills in youth participants, promoting personal growth and community involvement.
• Coordinated youth activities and events for diverse groups within community settings.