Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Grace Peltz

Grace Peltz

Springfield,MO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
1
1
Certification
1
1
Language

Work History

General Manager

Turbo Coffee
02.2023 - 05.2024
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Set clear expectations and created positive working environment for employees.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Department Lead

Hobby Lobby
09.2022 - 02.2023
  • Improved department efficiency by streamlining processes and implementing time-saving strategies.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.

Supervisor

MoMo Sushi And Grill
01.2022 - 07.2022
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Server

Big Easy Grill
07.2021 - 04.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Glendale High School
Springfield, MO
06.2021

Skills

  • Schedule Management
  • Account Management
  • Quality Management
  • Supply Chain Management
  • Expense Control
  • Staff Supervision
  • Customer Retention
  • Workflow Planning
  • Project Management
  • Vendor Sourcing
  • Staff Training and Development

Certification

  • Certified Serve safe manager, Turbo Coffee - 2024-2029

Timeline

General Manager

Turbo Coffee
02.2023 - 05.2024

Department Lead

Hobby Lobby
09.2022 - 02.2023

Supervisor

MoMo Sushi And Grill
01.2022 - 07.2022

Server

Big Easy Grill
07.2021 - 04.2022

High School Diploma -

Glendale High School

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Grace Peltz