Grace Pieri
Summary
Self-motivated student and worker who believes in putting love into the work one does, no matter how big or small the task may be. Willing to learn, not just for personal benefit but to become an asset to the company and be a vital component in the participation of team projects. Years of various experiences with customer service has resulted in an altruistic demeanor, with a high level of understanding to the needs of others and how to provide to them accordingly. Disciplined in being committed to the task required and dedicated to producing the best work when doing so, with the intention of not only, showcasing strong team-working skills, but ones in leadership as well.
Overview
10
10
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
09.2023 - Current
- Conducts proper pre-flight safety checks of the aircraft prior to passenger boarding
- Adheres to up-to-date knowledge of company protocol, pertaining to safety regulations and inflight service by using the company provided Efad (work phone), which is synced daily with program revisions from the following carriers the company works which include Delta, American, United, and Alaska
- Showcases adaptability by being able to work with a flexible and unpredictable schedule that may contain; on call work shifts, delays, cancellations, and weather changes affecting flight routes
- Contributes in promoting a collaborative environment by providing consistent communication with the flight deck and the cabin crew inflight team, as well as, the cleaning crew, and other customer service agents through specific carrier apps during the deplaning and boarding process
- Continuously gains customer loyalty through personalized member status recognitions and attentive interactions during any and all inflight services
- Demonstrates crucial multitasking skills by having the ability to anticipate and provide to, not only customer needs, but the maintenance team, the customer service agents, and other flight crew's needs as well.
- Received accolades on the company's Step It Up program from passengers complimenting performance and professionalism while providing inflight service
Delivery Driver
UberEats
05.2023 - 09.2023
- Completed multiple food delivers on time to customers
- Showcased reliable work ethic by providing quick and efficient deliveries to ensure customer satisfaction
- Provided a unique customer experience through engaged in person interactions and by using the Ubereats app to maintain personalized one on one communication
- Thoughtfully listened to any questions and concerns a customer might've had
- Created effective solutions to any issues that may have arisen in the delivery process
- Complimented by customers for being proactive and making thoughtful decisions that provided them with great customer service
Front Desk Receptionist/ AYS
Moxy AC Hotel DTLA
02.2023 - 05.2023
- Greeted guests with a warm smile and a pleasant conversation while processing their check in in a timely manner
- Assigned guests to their designated rooms using the Fosse System upon check in and resolved any billing issues upon check out
- Utilized Outlook and Microsoft Teams to keep record of incident reports, as well as, to receive updates from the housekeeping department on room statues in order to adequately accommodate guest arrivals
- Utilized GXP to monitor guest requests, guest incident reports, and provide quick and personable responses to guest chats
- Regulated phone lines with over 50+ calls per day and provided the public with proper information on the hotel facilities and surrounding areas, as well as, made changes to guest reservations
- Performed responsibilities and responded to all situations with class and grace, maintaining the company's well respected reputation within the community
Porter
Winnetka Bowling Alley
02.2017 - 02.2023
- Prepared the venue for parties/league tournaments
- Delivered and collected customers food and beverages from the bar/cafe to the lanes
- Demonstrated strong multitasking abilities by, assisting the front desk with sanitizing and giving out rental shoes, whilst, supervising the venue for any customer requests such as ramps or retrievals of stuck bowling balls and pins on the lanes
- Collected and took out all 32 trash bins inside the venue
- Maintained a well sanitized and a properly organized bowling alley by; making sure the guest areas which included; bathrooms, the arcade room, billiards room, bowlers’ area, as well as the parking lot, were kept in mint condition
- Showcased an innate ability to form personal connections with guests with the intention of creating memorable experiences and long lasting relationships
Hostess
Red Robin
09.2017 - 08.2018
- Welcomed guests in with a friendly demeanor and escorted them to their given tables
- Tracked available seating using the company provided iPad to ensure efficient service and organization within the restaurant
- Proactively assisted bussers with cleaning tables and waiters/waitresses with serving food and beverages to customers, as well as, helped set up seating areas for large parties
- Input takeout orders into the computer system and delivered them to the proper customer
- Regularly monitored restrooms and maintained an overall clean restaurant
- Formalized positive guest experiences with intentional acts of service and a good attitude
Intern
KSCN Radio
06.2019 - 08.2019
- Edited Voice Tracks
- Imported Music from Discs to a computer File and helped curate playlists for shows
- Designed flyers for events the radio station was hosting
- Created personalized voice track on commercial breaks for the Latin Alternative segment
Cashier
The Dubb At Northern Arizona University
01.2016 - 12.2016
- Acknowledged customers with a compliment personalized for each individual upon entry
- Scanned hundreds of student school IDs both quickly and efficiently for access into the buffet area
- Monitored buffet for restocking purposes while maintaining a visual presence to customers in case assistance was needed
- Disassembled the buffet area which included; removing food trays from their containers, storing condiments, and reorganizing chairs and tables for the following day
- Assisted kitchen staff with food preparations in hopes of producing a well organized business operation
Intern
4 Flag Tv
08.2015 - 11.2015
- Promoted the company by passing out flyers around the campus
- Researched local events that could be reported on '4 Flag TV'
- Gave insight on student interests and ways to renovate the company website to target student engagement
Volunteer
Fallbrook Vet Clinic
12.2014 - 06.2015
- Maintained a nurturing environment by feeding the animals and cleaning their cages
- Provided administrative support by pulling client files in order to determine animal status, review shots the animal had/needed, and to monitor dates that clients had come in for regular checkups
- Assisted the vet in stabilizing animals to provide a proper physical
Volunteer
Petopia (Cat Rescue)
12.2014 - 06.2015
- Aided customers with concerns and provided additional information on special events related to the company's program
- Supervised kittens which included feeding, cleaning litter boxes, and creating a playful environment to promote optimal rehabilitation
Education
Communications
Northern Arizona Univeristy
FlagstaffCommunications
Pierce College
Los Angeles, CADigital Communications And Media
California State University Northridge
Skills
- Implementing being bilingual (Portuguese) to engage with a broader audience
- Good Judgement when trying to satisfy the needs of customers without compromising proper work protocol
- Collaborative in company assessments of what employees can work on, or do better in, for future scenarios for optimal customer service
- Can produce great results due to being deadline driven
- Excellent communication abilities that aid in making strong interpersonal relationships
- Fast learner when challenged with new tasks or skillsets required for those tasks
- Creating memorable experiences for customers which have led to great employee performance reviews
- Initiative taker when multiple actions need to be made within a limited amount of time
- Building long lasting guest relationships
- Computer proficient and ready to learn new programs that aid in providing service
- Complaint resolution and attentive to the needs of the customer
- Knows the ways around social media
Accomplishments
- Received an award for Employee of the year
- Gifted Accolades/Virtual pins representing a number of compliments received by customers
Timeline
Flight Attendant
SkyWest Airlines
09.2023 - Current
Delivery Driver
UberEats
05.2023 - 09.2023
Front Desk Receptionist/ AYS
Moxy AC Hotel DTLA
02.2023 - 05.2023
Intern
KSCN Radio
06.2019 - 08.2019
Hostess
Red Robin
09.2017 - 08.2018
Porter
Winnetka Bowling Alley
02.2017 - 02.2023
Cashier
The Dubb At Northern Arizona University
01.2016 - 12.2016
Intern
4 Flag Tv
08.2015 - 11.2015
Volunteer
Fallbrook Vet Clinic
12.2014 - 06.2015
Volunteer
Petopia (Cat Rescue)
12.2014 - 06.2015
Communications
Northern Arizona Univeristy
Communications
Pierce College
Digital Communications And Media
California State University Northridge
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