Gracerose Wooten
Northfield,Minnesota
Summary
I am Gracerose - a dedicated full-time mother of two, part-time yoga teacher, and committed member of The Ole Store Restaurant in Northfield. At The Ole Store, I serve as a bar program and FOH shift lead server, host, and advocate for the restaurant's growth. With 12 years of restaurant experience, I have thrived in various restaurant atmospheres, from diners to fine dining establishments, dive bars and special event venues. Adapting seamlessly to any working environment is a skill I take pride in. I possess an enthusiastic and outgoing personality, excellent communication skills, and the ability to excel in fast-paced settings, consistently delivering exceptional service. As a reliable employee who holds myself to high standards within the restaurant business, I bring a calming and delightful energy to each guest's dining experience. Quick to learn and highly adaptable, I will undoubtedly contribute a cheerful presence to your establishment.
Overview
11
11
years of professional experience
Work History
FOH Shift Leader, Bar Program Manager, Host
The Ole Store Restaurant
05.2021 - Current
- Having a strong knowledge of beer, spirits, and wine.
- Executed duties with grace and assertiveness, consistently meeting high service standards.
- Changing beer kegs, inventory, cash outs, and daily revs, breaking wait staff, and relieving wait staff.
- Hosted private beer and dinner pairing events, and painting with wine parties.
- Facilitated onboarding by educating new hires about equipment use, role expectations, and workplace safety protocols.
- Oversaw store opening and closing operations to guarantee security.
- Assisted customers with inquiries, orders, and complaints in a timely manner.
- Maintained consistency by upholding established company procedures.
- Held team members accountable during the shift by effectively coaching to improve performance.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Oversaw inventory levels adhering to company protocols.
- Monitored employee performance, providing feedback as needed for improvement.
- Offered assistance to employees on implementing daily procedures, ensuring safety compliance and maintaining service quality.
- Managed inventory levels by placing orders for supplies as needed.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
Bartender/Server
Froggy Bottoms
05.2019 - 01.2020
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously, while maintaining a professional demeanor.
- Kept the bar organized and clean during busy hours.
- Completed POS transactions, returning currency, coins, and payment cards to patrons.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Operated the point-of-sale system accurately for processing payments from customers.
- Developed extensive knowledge of beer, wine, spirits, cocktails, and other beverages to ensure accuracy when taking orders.
- Maintained an understanding of menu items to answer patrons' questions regarding food, drinks, and preparation methods.
- I took beverage orders from guests and delivered drinks within reasonable time frames.
- Crafted specialty cocktails according to customer specifications.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Ensured compliance with health and safety regulations in the preparation and serving of food
Bartender/Server
Brew Ales and Eats
05.2014 - 05.2018
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously, while maintaining a professional demeanor.
- Handled the cash drawer accurately throughout the shift, including opening and closing out the register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar, and making recommendations based on their preferences.
- Completed POS transactions, returning currency, coins, and payment cards to patrons.
- Checked customer identification to verify age requirements for alcohol purchases
- Utilized problem-solving skills to resolve customer complaints in a courteous manner.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Trained new staff on proper bartending techniques, including mixing drinks, pouring beer, stocking liquor shelves, and handling cash transactions.
- Developed extensive knowledge of beer, wine, spirits, cocktails, and other beverages to ensure accuracy when taking orders.
- Operated the point-of-sale system accurately for processing payments from customers.
- Maintained an understanding of menu items to answer patrons' questions regarding food, drinks, and preparation methods.
- I took beverage orders from guests and delivered drinks within reasonable time frames.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks
- Assessed bar inventory and completed requisition sheets to restock supplies
- Utilized strong salesmanship skills to upsell drinks and appetizers.
Education
CORE -
Perham High School
Perham, MN01.2005
MUSIC ARTS -
DIME Denver
Denver, CO01.2005
Skills
- Communication skills
- Restaurant experience
- Customer service
- Experience with fast-paced restaurant environment
- Employee Training
- Conflict Resolution
- Team motivation
- Adaptability and flexibility
- Inventory management
- Effective communication
- Team leadership
- Warm and Friendly
- Upselling and Cross Selling
- Cash Handling
- Organizational Skills
- Professionalism
- Problem-solving abilities
- Strong Work Ethic
Profesional References
- Alliya Lovestrand, Former supervisor and mentor. 507-321-0800
- Kendall Clemens, Current supervisor and mentor. 507-581-6337
- Brittany Sleeth, Trusted colleague. 507-321-3756
Timeline
FOH Shift Leader, Bar Program Manager, Host
The Ole Store Restaurant
05.2021 - Current
Bartender/Server
Froggy Bottoms
05.2019 - 01.2020
Bartender/Server
Brew Ales and Eats
05.2014 - 05.2018
CORE -
Perham High School
MUSIC ARTS -
DIME Denver
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