GRACE V. CALICDAN

-Coordinate medical and dental appointments, accompanying patient as needed

-Provide companionship and emotional support

-Assist patient with Activities of Daily Living (ADLs), encompassing personal care tasks such as bathing, dressing, walking, and eating.

• Received an assignment from the agency to provide support to patients requiring assistance with activities of daily living (ADLs). Has been assigned to various homes or facilities to offer sitting services for elderly patients

To enhance the quality of life for our community's ill and aging members, I was assigned by the agency to offer the following services:

-Personal Care

-Companion Care

-Alzheimer's and

-Dementia Care

-Recuperative Care

-Respite Care

• I am receiving assignments from the agency to deliver outstanding assistance and compassion, one patient at a time. Has been assigned to various homes or facilities to provide sitting services for elderly patients.

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Provided safe mobility support to help patients move around personal and public spaces.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

• Handled USA AT&T Accounts; Billing, Disputes, Troubleshooting, Sales, Application Processing
• Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.

• Handled Technical Support Agents; troubleshooting Customer’s GPS Navigations based in the USA; Sales, Billing, Technical Support, Agent's Performance Evaluation, Listening to Agent's call for Quality Assurance
• Led weekly meetings to discuss ongoing challenges, fostering open communication within the team.
• Reduced client complaints with proactive identification of recurring technical problems and implementing long-term fixes.
• Designed user-friendly documentation for customers, simplifying self-help resources and reducing inbound support requests.
• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Managed workload distribution among team members, ensuring timely response to high-priority tickets.
• Developed comprehensive troubleshooting guides for faster issue resolution and enhanced team efficiency.
• Developed customized training programs to address unique team skill gaps, increasing overall technical competency and enhancing service quality.
• Streamlined team workflow for increased productivity through regular training sessions and performance evaluations.
• Streamlined team workflow for increased productivity through regular training sessions and performance evaluations.
• Built a positive work environment emphasizing teamwork and recognition of individual achievements.
• Established performance metrics to monitor progress and identify areas for improvement, driving continuous enhancement in service delivery.
• Analyzed customer feedback data to identify trends in product performance, working closely with development teams to address concerns.
• Managed high levels of call flow and responded to technical support needs.

• First to handle Telenav GPS, , troubleshooting, assisting Clients from the USA with their complaints and their Navigations; Other US based Clients like Viagra

• In-charge with COMPU CREDIT Cards’ Billing, Disputes and Customer Service),
• HTMi or Hinduja (Handled US based customers with their CHEVRON accounts (2006-2007)

• Philippine based Customer’s billing, troubleshooting of their cellphones having SunCel carrier

• (Frontliner at the Bank’s Cash Department, Main Branch, handled New Accounts, Local and Foreign Remittances, Foreign Exchange, Tellering, Bookkeeping, Distributing/Clearing Section)
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
• Maintained inventory of office supplies and placed orders.
• Managed invoices, payments and deposits, maintaining accurate expenditure records.
• Enhanced customer satisfaction by accurately processing remittance transactions in a timely manner.