Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Interests
Timeline
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Gracey Bryant

Gracey Bryant

Summary

Motivated and detail-oriented professional, currently pursuing a BS in Psychology. An adaptable employee bringing flexibility and enthusiasm to diverse teams, with 5+ years of outstanding customer service. Forward-thinking and industrious with excellent communication skills. A team player with outstanding organizational skills and the ability to handle multiple projects simultaneously, with a high degree of accuracy.

Overview

5
5

Years of professional customer service experience

Work History

Dock Hand/Assistant Manager

Sligo Marina
04.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Accurately counted and deposited opening and closing deposits in the cash drawer.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completing an inventory of each shipment of merchandise into the POS.

Retail Sales Associate

Mid-TN Embroidery
10.2022 - 05.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Child Care Provider

Cumberland Presbyterian Nursery School
08.2022 - 10.2022
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Met with parents about daily activities, positive developments, and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Provided emotional support and guidance to children during difficult times.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Retail Associate/Cart Girl

Hurricane Marina
05.2022 - 10.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed cash register at the beginning and end of shifts to balance and record accurate transactions.
  • Expertly handled POS systems to schedule rentals or check out customers.
  • Provided friendly conversation with tenants and customers while shuttling them on a golf cart.
  • Reading through the specifications of boat rental contracts with rental customers.
  • Answered phone calls while knowledgeable of a plethora of questions asked.

Restaurant Hostess

Chilis's Bar And Grill
08.2021 - 08.2022
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Checked in with servers to confirm preparedness before seating customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Cashier Team Lead

Domino's Pizza
06.2020 - 07.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained stock to meet expected customer demand.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Child Care Provider

YMCA
06.2020 - 07.2021
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Met with parents about daily activities, positive developments, and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Planned and guided age-appropriate tasks like reading, crafts, and games.
  • Provided emotional support and guidance to children during difficult times.
  • Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Attended children ages four through twelve.

Education

Associate of Science - Psychology

Motlow State Community College
McMinnville, TN
05.2024

High School Diploma -

White County High School
Sparta, TN
05.2022

Skills

  • Social Perceptiveness
  • Customer Service and Satisfaction
  • Managing Multiple Priorities
  • Time Management
  • Teamwork and Collaboration
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Available Nights, Weekends and Holidays
  • POS Systems Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-Site

Important To Me

Work-life balanceCompany CultureCareer advancement

Quote

To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith

Interests

Reading

Hiking

Learning

Timeline

Dock Hand/Assistant Manager

Sligo Marina
04.2023 - Current

Retail Sales Associate

Mid-TN Embroidery
10.2022 - 05.2023

Child Care Provider

Cumberland Presbyterian Nursery School
08.2022 - 10.2022

Retail Associate/Cart Girl

Hurricane Marina
05.2022 - 10.2022

Restaurant Hostess

Chilis's Bar And Grill
08.2021 - 08.2022

Cashier Team Lead

Domino's Pizza
06.2020 - 07.2021

Child Care Provider

YMCA
06.2020 - 07.2021

Associate of Science - Psychology

Motlow State Community College

High School Diploma -

White County High School

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Gracey Bryant