Summary
Overview
Work History
Education
Skills
References
Timeline
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Gracey Wilcox

Ridgecrest,CA

Summary

Reliable employee with six years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Community Development Technician

City of Ridgecrest
Ridgecrest
12.2023 - Current
  • Schedule customer appointments daily to ensure inspections are completed.
  • Assist in the development and implementation of community development projects, including housing, accessory structures, and commercial buildings.
  • Demonstrate excellent customer service to ensure a good rapport with customers.
  • Excellent written and verbal communication abilities.
  • Proficient in project coordination, data collection, and analysis, with a strong ability to collaborate with stakeholders to enhance community growth and sustainability.
  • Ensures deposit is completed and correct daily.
  • Responsible for closing up and locking the establishment.
  • Skilled in efficient, structured filing methods for both physical and digital documents.
  • Excellent in having projects done in a timely matter when due.
  • Review and critique applications.
  • Works well under pressure by keeping multiple ongoing projects organized.
  • Experience in data spread sheets for monthly expenses within the department.

Waitress

Casa Corona
Ridgecrest, CA
09.2020 - 12.2023
  • Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience.
  • Developed and maintained a proffesional rapport with customers to ensure repeat business.
  • Memorized the menu, specials and wine list, resulting in fewer mistakes when taking orders.
  • Up-sold menu items to increase revenue, resulting in increase in sales.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Office Assistant

Jim Charlon Ford
Ridgecrest, CA
01.2018 - 04.2020
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained and organized filing system of paper documents and electronic files.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Responsible for posting parts orders for various customers and for the business inventory.
  • Maintained and organized all parts inventory in numerical and alphabetical order.
  • Scheduled customer appointments resulting in a follow up for outstanding balances.

Education

High School Diploma -

SSUSD Adult School
Ridgecrest, CA
05.2022

Skills

  • Invoice Processing
  • Experience in all social media platforms
  • File Maintenance/Organization
  • Customer Service
  • Administrative Support
  • Able to delegate tasks when others need direction
  • Proficient in multi-line phone system and intercom
  • Experience in multiple POS systems
  • Six years of customer service
  • Three years of sales
  • Knowledgeable in computer systems, ERA-IGNITE, Microsoft Office, Microsoft Word, New World, Microsoft Excel and Accela
  • Self-directed, mature, flexible team player with superior organizational and communication skills
  • Ability to multitask
  • Fast learner

References

References available upon request.

Timeline

Community Development Technician

City of Ridgecrest
12.2023 - Current

Waitress

Casa Corona
09.2020 - 12.2023

Office Assistant

Jim Charlon Ford
01.2018 - 04.2020

High School Diploma -

SSUSD Adult School

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Gracey Wilcox