Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
GRACE PAK

GRACE PAK

Team Manager/Legal Support
Concord,United States

Summary

9+ years of experience in corporate immigration law for small, medium, and large clients, including 2 years of managerial experience as a Team Manager/Supervisor. Demonstrated history of working in a fast-paced environment and meeting internal/external performance standards and service levels. Strong legal professional skilled in Microsoft Office, Data Entry, Data Analysis and Management, and Project/Program Management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Practice Support Lead I/Team Manager

BERRY, APPLEMAN & LEIDEN LLP
San Francisco, CA
06.2022 - 05.2023
  • Served as a dotted line supervisor for multiple legal teams (9-10), acting as a liaison between the teams/staff and managers.
  • Developed/Defined parameters, performance metrics, and KPIs for generating routine and customized reports to identify program trends, risks, or issues within the legal teams.
  • Collected and managed data periodically to evaluate project completion and success, providing guidance and instructions to teams regarding project plans and goals.
  • Provided data-driven strategic insights to client leadership, helping them navigate the impact of immigration policy changes on their immigration programs and business needs.
  • Offered ongoing training, guidance, and information to legal teams, reviewing issues and employee concerns and providing education on immigration guidelines, legal requirements, and internal procedures.
  • Served as a quality champion for legal teams, deploying quality initiatives to maintain consistency and excellence within the program.
  • Maintained and audited Public Access Files (PAFs) for H-1B program compliance.
  • Collaborated with other teams and departments to identify and correct systematic errors, aligning procedures and protocols to improve efficiency and client satisfaction.
  • Provided feedback and guidance to legal teams and managers on team management, performance reviews, hiring, termination, and disciplinary actions.
  • Analyzed data to anticipate client needs and adjust internal goals to maintain accountability in customer service.
  • Delivered a multitude of customized reports tailored to client’s unique requirements, goals, or functions to facilitate making informed business decisions.
  • Monitored department workload to optimize resource utilization, maintaining high accuracy in data management while promoting work-life balance and preventing burnout.
  • Conducted regular meetings with direct reports, offering career development opportunities, conducting performance management, providing feedback, and setting goals for continuous improvement.
  • Developed and maintained relationships with business/affiliate clients, as well as stakeholders from Talent, Recruitment, Mobility, and People Partners.
  • Created and delivered presentations to legal staff on a regular basis, keeping them updated on policy, program, and practice changes.

Business Immigration Supervisor

FRAGOMEN, DEL REY, BERNSEN & LOEWY LLP
San Francisco, CA
10.2021 - 06.2022
  • Supervised a legal team up to 9-10 members and liaised between legal team/staff and managers.
  • Conducted or assisted with performance reviews by providing constructive feedback to Partners and managers, and advising on interviewing, hiring, termination or disciplinary actions of legal staff.
  • Provided direction to teams using extensive knowledge of immigration processes and client-specific protocols.
  • Owned and delivered a top priority client report on a weekly basis identifying and tracking the foreign national population that are at risk of losing immigration status/work authorization. Scheduled several calls with impacted parties to discuss implications and possible solutions/strategies.
  • Responsible for customer support inbox triage, including the maintenance of client relationships and boosting customer satisfaction.
  • Communicated regularly with clients to help troubleshoot issues or discuss case specific issues and strategies.
  • Drafted/Reviewed petitions, applications, and specialized support letters to expedite case filing with government agencies and meet government deadlines.
  • Assigned cases to legal teams/staff and monitored workload, production, and case progression to meet client expectations/SLAs.
  • Conducted weekly meetings or trainings with direct reports and provided career development opportunities, executed performance management, conducted feedback sessions, maintained accountability, and set goals for continuous improvement.
  • Oversaw case statuses by utilizing case management and billing systems; under a direct manager’s supervision, reviewed cases to push them forward in the process and ensure client-billing approval.
  • Worked closely in a team environment and provided updates while building knowledge in company and client processes.
  • Received continuous training and development on immigration requirements such as updated forms or fees, which is then relayed to the teams.
  • Fostered and maintained cross-functional relationships with business/affiliate clients, and stakeholders including Talent, Recruitment, Mobility, and HRBP (Human Resources Business Partners).

Senior Paralegal

BERRY, APPLEMAN & LEIDEN LLP
08.2017 - 09.2021
  • Operated in a senior-level capacity for clients of different sizes, providing high-level client support, and overseeing the end-to-end workflow for both non-immigrant (NIV) and immigrant (IV) visa petitions and applications. Managed an average of 90-120 cases monthly.
  • Prepared and filed various immigration visa petitions and applications, ensuring timely submission and compliance with immigration regulations.
  • Assigned unique cases and expanded subject matter expertise to handle IV petitions and applications, including LC-PERMs, I-140s, and AOS (Adjustment of Status), among others.
  • Produced and delivered advanced overviews of immigration procedures and visa strategy assessments to senior leadership, clients, HR, and other stakeholders.
  • Created and documented processes and protocols specific to the firm and clients. These resources were utilized by legal teams, HR, and shareholders to ensure operational excellence and consistent practices.
  • Participated in regular meetings to identify issues and recommend improvements in firm or client-specific protocols, such as SOPs and fee agreements.
  • Coordinated the recruitment process for U.S. green card applications in collaboration with HR and sponsoring managers.
  • Reviewed the work of junior team members, including immigration forms, filing letters, letters of support, affidavits, and other immigration documents, ensuring accuracy and adherence to guidelines.
  • Managed reports to track KPIs and visa processing for significant clients, analyzing data for discrepancies or issues.
  • Conducted interviews to assess the compatibility of potential candidates with legal teams and clients.
  • Mentored and trained legal staff across multiple teams, sharing knowledge and expertise to enhance their skills and performance.
  • Organized team events such as birthdays, happy hours, team lunches, and baby showers, fostering a positive and collaborative work environment.

Immigration Assistant/Paralegal

BERRY, APPLEMAN & LEIDEN LLP
11.2014 - 08.2017
  • Managed and monitored a high-volume caseload (averaging 70-90/month) of various NIV visa types, showcasing the ability to handle multiple cases simultaneously.
  • Timely prepared and filed various non-immigrant visa (NIV) petitions and applications for a major technology company and two small to mid-sized companies.
  • Coordinated with legal staff and HR for Labor Condition Application (LCA) postings, ensuring compliance with Department of Labor (DOL) requirements.
  • Updated and monitored a case management database to effectively prioritize and examine workload, production, and project statuses.
  • Assisted the team manager in documenting and updating internal and client-specific processes and protocols, contributing to the development of streamlined workflows.
  • Coordinated and scheduled phone calls and meetings between clients and managing attorneys to address case-specific questions or strategies.
  • Generated a weekly report to discuss case strategies, progress, and issues with managing attorneys, promoting transparency and effective case management.
  • Monitored and managed client expectations and escalations related to firm deliverables, ensuring compliance with SLAs and KPIs.
  • Instructed and trained new legal staff members, providing them with comprehensive knowledge of visa immigration policies and processes.

Administrative Assistant

BERRY, APPLEMAN & LEIDEN LLP
06.2014 - 11.2014
  • Handled all administrative duties and provided general office support to 2-4 legal teams.
  • Inspected all incoming and outgoing documents, ensuring accuracy, and contacting government agencies to correct any errors identified during inspection.
  • Communicated with clients to prepare their approval packages, including approval letters, approval emails, and FedEx labels.
  • Prepared and filed petition/application withdrawals with the appropriate government agencies in a timely manner.
  • Entered data into the internal database to ensure accurate and updated client information.
  • Prepared email correspondence for legal teams, facilitating effective communication with clients for case updates.

Education

Bachelor of Arts - Psychology Cognitive Science and Political Science

University of California, Irvine
Irvine, CA
06.2013

Skills

  • Audits
  • Team Management, Team Goals, Teamwork and Collaboration
  • Data Management and Data Quality; Efficient Data Entry and Data Mapping in Data Management Software
  • Clerical/Administrative Support
  • Customer Relationship Management and Customer Satisfaction
  • Organization and Time Management
  • Problem-Solving and Multitasking Abilities
  • Microsoft Office: Outlook, Teams, Excel, Word and Powerpoint
  • Zoom, WebEx
  • Project Planning and Project Management
  • Employee Performance Evaluations
  • Understanding, Monitoring and Reporting KPI Metrics
  • Report Generation
  • Standard Operating Procedures Understanding
  • Attention to Detail and Active Listening

Certification

  • Certified Paralegal, UC Berkeley Extension, Granted 10/2014.

Timeline

Practice Support Lead I/Team Manager

BERRY, APPLEMAN & LEIDEN LLP
06.2022 - 05.2023

Business Immigration Supervisor

FRAGOMEN, DEL REY, BERNSEN & LOEWY LLP
10.2021 - 06.2022

Senior Paralegal

BERRY, APPLEMAN & LEIDEN LLP
08.2017 - 09.2021

Immigration Assistant/Paralegal

BERRY, APPLEMAN & LEIDEN LLP
11.2014 - 08.2017

Administrative Assistant

BERRY, APPLEMAN & LEIDEN LLP
06.2014 - 11.2014

Bachelor of Arts - Psychology Cognitive Science and Political Science

University of California, Irvine

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GRACE PAKTeam Manager/Legal Support