Graci Kelly
Ransomville,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Highmark Blue Cross Blue Shield
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Subway Sandwich Artist/Cashier
Subway
05.2018 - 06.2023
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Assisted customers in choosing menu items by providing food complementing information.
Education
High School Diploma -
Wilson Central High School
Wilson, NY06.2022
Skills
- Information Security
- Consultative Sales
- Paperwork Processing
- Data Collection
- Data Entry
- Product Knowledge
- Complaint Resolution
- Conflict Mediation
Timeline
Customer Service Representative
Highmark Blue Cross Blue Shield
06.2023 - Current
Subway Sandwich Artist/Cashier
Subway
05.2018 - 06.2023
High School Diploma -
Wilson Central High School
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