Graci McCarty
Torrington ,WY
Summary
Highly efficient customer service, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Operator
Freedom Terminal Services
12.2024 - 12.2025
- Monitored safety protocols, ensuring compliance with industry regulations and standards.
- Conducted regular equipment inspections to maintain optimal performance and minimize downtime.
- Analyzed operational data to identify trends, driving initiatives that enhanced overall productivity levels.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Barista
Ajs Soda Shop
09.2023 - 12.2024
- Prepared and served a variety of specialty beverages to enhance customer experience.
- Maintained cleanliness and organization of workspace to ensure safety and efficiency.
- Operated espresso machines and other equipment, ensuring proper functionality and quality output.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, restocked supplies, and minimized waste through effective ordering processes.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Crew Member
KFC
03.2022 - 09.2023
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Morrill High School
Morrill, NE05.2022
Skills
- Valid Driver's License
- Time Management
- Teamwork and Collaboration
- Workplace Efficiency
- Operate Cash Register
- Clear Communication
- Serve Customers
- Willingness to Learn
- Interactive Communication Skills
- Active Listening
- Complex Problem-Solving
- Performance Improvement
- Handling Complaints
- Cash Handling
- Flexible schedule
Timeline
Operator
Freedom Terminal Services
12.2024 - 12.2025
Barista
Ajs Soda Shop
09.2023 - 12.2024
Crew Member
KFC
03.2022 - 09.2023
High School Diploma -
Morrill High School