Graci Neilson
Palmer
Summary
Outgoing and adaptable with experience in customer service and team management. Known for being friendly, positive and approachable. Ready to support operational excellence in hospitality settings.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
King Salmon Lodge
King Salmon
05.2024 - 10.2025
- Supervised daily housekeeping operations at a remote lodge
- Trained and mentored staff in effective cleaning techniques and safety protocols.
- Managed inventory of supplies
- Coordinated schedules for housekeeping staff
- Resolved guest concerns related to cleanliness and service promptly and professionally.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Restaurant Supervisor
King Salmon Lodge
King Salmon
05.2024 - 10.2025
- Supervised daily restaurant operations and schedules to ensured smooth workflow among staff.
- Trained and mentored new employees on service standards and procedures.
- Resolved customer complaints promptly.
- Enforced health and safety regulations to maintain a safe dining environment.
- Maintained cleanliness of restaurant area.
Small Business Sales
AK Republic
Palmer
08.2023 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained organized merchandise displays to enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Receptionist
Horizon Chiropractic
Wasilla
09.2023 - 05.2025
- Greeted patients and visitors warmly upon arrival at the chiropractic office.
- Answered phone calls and addressed inquiries as well as scheduled and confirmed appointments.
- Maintained patient files ensuring accuracy and confidentiality at all times.
- Assisted with billing procedures and managed payment collections effectively.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
Twindly Bridge Charter School
Wasilla, AK05-2025
Skills
- Customer service
- Team leadership
- Inventory management
- Schedule management
- Phone etiquette
- Document management
- Time management
- Point of sale (POS) system operations
- Cash handling
- Cleanliness standards
- Analytical and critical thinking
- CPR Certified
References
References available upon request.
Timeline
Housekeeping Supervisor
King Salmon Lodge
05.2024 - 10.2025
Restaurant Supervisor
King Salmon Lodge
05.2024 - 10.2025
Receptionist
Horizon Chiropractic
09.2023 - 05.2025
Small Business Sales
AK Republic
08.2023 - 09.2025
High School Diploma -
Twindly Bridge Charter School