GRACIA ACCIUS
Coral Springs,USA
Summary
Diligent and multilingual administrative assistant with 15 years' experience in office administration, customer service, and crisis management. Proficient in medical scheduling, bookkeeping and travel coordination. Excel at case analysis, recordkeeping, and problem solving. Authorized to work in the US for any employer
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Front Office Assistant
Care Diagnostics
08.2025 - Current
- Managed patient check-in and check-out process, ensuring accurate collection of demographic and insurance information
- Scheduled appointments for patients, optimizing the utilization of healthcare providers' time
- Responded to phone calls and emails from patients, addressing inquiries and providing necessary information
- Maintained electronic medical records (EMR) system, updating patient information and documenting interactions accurately
- Verified insurance coverage for patients prior to their appointments, minimizing billing errors
- Coordinated with medical staff to ensure timely delivery of test results to patients
- Handled cash transactions including copayments and balances owed by patients with accuracy and attention to detail
- Managed office supplies inventory, restocking items as needed to maintain smooth operations
- Collaborated with other departments within the healthcare facility to facilitate efficient patient care coordination
- Provided administrative support such as filing documents, organizing paperwork, and maintaining confidentiality of sensitive information
- Ensured compliance with HIPAA regulations when handling patient data and maintaining confidentiality at all times
- Assisted in training new front office staff members on office procedures and protocols
- Served as a liaison between physicians, nurses, and patients ensuring effective communication flow
- Maintained cleanliness and organization of the front desk area creating a welcoming environment for visitors
- Collaborated with medical billing department on claim submissions leading to faster reimbursement turnaround time
- Managed a high volume of incoming calls while maintaining professionalism and providing accurate information
- Developed and maintained positive relationships with patients, fostering trust and loyalty to the healthcare facility
- Served as the first point of contact for patients, greeting them warmly and addressing their needs promptly
- Maintained knowledge of medical terminology, procedures, and coding systems to accurately assist patients
- Demonstrated strong problem-solving skills when handling difficult situations or irate patients
- Participated in staff meetings and training sessions to stay updated on new policies or procedures within the healthcare facility
- Demonstrated proficiency in using Microsoft Office Suite (Word, Excel) for data entry and report generation
Consular Associate
US Embassy Tegucigalpa
11.2023 - 05.2024
- Manage Visa applications by scheduling interviews, reviewing applicants' documentation, and resolving queries, facilitating daily processing of 33300 applicants.
- Managed scheduling and communication between departments to ensure operational efficiency.
- Streamlined document processing workflows, enhancing accuracy and reducing turnaround time.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Medical Assistant
Health Unit-US Embassy Abuja
04.2021 - 02.2023
- Provided administrative support in the healthcare unit by coordinating patient intake, implementing a vaccination campaign, and maintaining accurate records, ensuring a 99% workforce vaccination.
- Facilitated onboarding and trained new hires on embassy protocols, client-facing processes, and internal communication systems.
- Managed drivers' physicals by keeping a database, tracking current certificates and validity, to ensure all drivers are in physical shape to drive the USGO vehicles, and avoid accidents at 98%.
- Managed the crisis during the evacuation of all employees by coordinating tasks to properly manage the copying and redistribution of records to 800 employees before they left their posts, ensuring that 100% of them left with their medical records.
- Assisted in patient intake procedures, ensuring accurate medical history documentation.
- Coordinated appointment scheduling and follow-up communications for efficient patient flow.
- Trained new staff on office protocols and best practices for patient care delivery.
- Implemented process improvements that enhanced patient satisfaction and reduced wait times.
- Led initiatives to streamline administrative tasks, increasing overall clinic efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Travel Coordinator
USAID Haiti
01.2017 - 06.2019
- Made travel arrangements for high level visitors including officers on temporary duties. By processing and approving their e-country clearances to ensure that the Chief of Mission is aware they are in-country, and we keep and accurate head count of Americans in Haiti in case of a need to evacuate. This helped in saving 100% of lives during the civil unrest in 2019.
- Provided administrative support to the Executive Office by timekeeping by requesting bi-weekly leave slip and entering them in the system to ensure all personnel leave was accounted for and staff was always paid the right amount.
- Coordinating Self-care activities such as mid-day walks, yoga, Breast cancer awareness, meditation, and directing anyone with any concerns such as grief, retirement illness, childcare could find help. Ensuring that the office maintained a high work-life balance.
Administrative Assistant
CAMIN BENIN
02.2010 - 12.2012
- Assisted the general Manager in all administrative task, included but not limited to, typing letters, organizing meetings, drafting, coordination and distributing mails, insuring that he was always up to date in all that was happening.
- Translated hundreds of email and complex legal documents from English to French, drafting responses to inquiries, to facilitate comprehension for the General Manger who only spoke French.
- Established marketing visibility, by creating flyer, pitching advertisement ideas, participated in creating a Valentine's Day add, to boost visibility of the company and increase sales by an average rate of 75%
- Worked with the Financial office to process personal time forms, receiving all cash payments and balancing sheets. Ensuring all staff were paid on a time and monthly cost income was always properly accounted for
Administrative Assistant/ Intern
SOCIETE NATIONAL-DES EAUX DU BENIN
08.2009 - 02.2010
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. This ensured that all inquiries were responded to and customer satisfaction was at its highest, with an increase of 95%.
- I dispersed incoming mail to recipients throughout the office. I also made copies and sent faxes. I managed the calendars of three division chiefs, ensuring that the administrative workflow was handled, allowing upper management to concentrate on executing projects that had been waiting to be completed.
- Organized and maintained comprehensive filing systems for efficient document retrieval.
- Assisted in scheduling meetings and coordinating logistics for team events.
- Supported data entry tasks, ensuring accuracy and timely updates to databases.
- Prepared reports and presentations, streamlining communication within departments.
- Managed office supplies inventory, optimizing procurement processes for cost efficiency.
- Developed standard operating procedures to enhance workflow consistency across teams.
- Trained new interns on administrative protocols and software usage for improved support.
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Collaborated with cross-functional teams to implement process improvements and increase operational efficiency.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Processed invoices and expenses to facilitate financial management.
- Assisted with event planning, coordinating logistics for successful meetings and conferences.
- Supported departmental projects, ensuring deadlines were met and objectives achieved.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
- Developed strong relationships with vendors, negotiating contracts for optimal pricing and service quality.
- Streamlined office operations by organizing and maintaining electronic filing systems.
Education
Master's degree - Business Administration
Western Governors University
Salt Lake City, UT07.2025
Bachelor's of Administration - Business Administration
ENAM Benin
Benin07.2009
Skills
- Document management
- Content creation
- English: level 4 Fluent
- Data entry in Excel
- Social media management
- Stakeholder management
- 10 key typing
- Video editing - Video editing experience (3-5 years)
- Data filtering
- Expense management
- Sales support
- Patient interaction
- Spanish: level 4
- Microsoft Excel
- Adobe Acrobat
- Interviewing
- Fluent
- Event Planning
- Communication Skills
- Medical scheduling
- Data sorting
- Interpersonal communication
- Customer service
- Haitian Creole: level 3
- Team management
- Greeting customers
- Report writing
- Case Management
- Strategic planning
- Calendar management
- Salesforce
- Guest services
- Data entry - Data entry experience (6-10 years)
- Microsoft Outlook Calendar
- Data analytics
- SEO
- Photo editing
- Canva
- Hair styling
- Database systems
- Providing product information
- SharePoint
- Process improvement
- Customer service
- Technical Proficiency
- Data conversion
- Travel coordination
- Problem solving
- Bookkeeping
- HIPAA
- Communication skills
- Typing - Average typing speed (80-100 WPM)
- Product demos
- Multilingual
- Customer relationship management
- Presentation Skills
- Crisis management
- Mentoring
- Customer inquiry handling
- Sales strategy
- Google Sheets
- French: level 5 translator / interpreter
- Negotiation
- Case analysis
- Zoom
- Organizational skills
- Social media platforms
- French
- Shipping & receiving
- Executive administrative support
- Teaching
- Clear language communication
- Medical Office Experience
- Marketing operations
- Delegation
- Crisis Intervention
- Public relations
- Office management
- Personal assistant experience
- DocuSign
- Microsoft Word
- Proofreading
- Translation
- Grammar Experience
- Writing skills
- Computer operation
- Front desk
- Productivity software
- Excel data analysis
- Conflict Management
- Order assistance
- Graphic design
- Medical receptionist
- Task prioritization
- Data verification
- Project management
- Training & development
- Bilingual
- Computer skills
- Windows
- Administrative tasks
- English
- Attention to details
- Non-disclosure agreements (NDAs)
- Record keeping
- Cash handling
- Microsoft Office proficiency
- QuickBooks
- Driving
- Social media content
- Microsoft Outlook
- Administrative Experience
- Strategic management
- Data deduplication
- Customer complaint resolution
- Office administration
- Medical Records
- Recruiting
- Time management
- Editing
- Professionalism
- Communication platforms
- Experience with children
- Appointment scheduling
- Client relationship management
- Customer communication
- Customer support
- Makeup application
- Hair extensions
- Office Management
- Microsoft Powerpoint
- Problem-solving
- Employee engagement
- Google Docs
- Product marketing
- Patient check-in management
- Electronic medical records
- Insurance verification
- Administrative support
- HIPAA compliance
- Staff training and onboarding
- Medical terminology knowledge
- Problem resolution
- Front desk organization
- Patient relationship management
- Office supply management
- Data entry accuracy
- High-volume call management
- Cross-department collaboration
- Document filing systems
- Listening skills
- File organization
- Problem-solving skills
- Data entry
- Administrative skills
- Scheduling appointments
- Reception duties
- Billing and invoicing
- Mail handling
- Appointment setting
- File management
- Scheduling and calendar management
- File maintenance
- Patient charting
- Word processing
- Schedule management
- Effective planning
- Document control
- Meeting planning
- Medical terminology
- Billing and coding
- Conflict management
- Business correspondence
- Report preparation
- Travel arrangements
- Presentation creation
- Meeting coordination
- Check-in management
- Fluent in English, Spanish, French and Haitian Creole
Certification
- Real Estate License
- Driver's License
Languages
Bilingual
Spanish
Timeline
Medical Front Office Assistant
Care Diagnostics
08.2025 - Current
Consular Associate
US Embassy Tegucigalpa
11.2023 - 05.2024
Medical Assistant
Health Unit-US Embassy Abuja
04.2021 - 02.2023
Travel Coordinator
USAID Haiti
01.2017 - 06.2019
Administrative Assistant
CAMIN BENIN
02.2010 - 12.2012
Administrative Assistant/ Intern
SOCIETE NATIONAL-DES EAUX DU BENIN
08.2009 - 02.2010
Bachelor's of Administration - Business Administration
ENAM Benin
Master's degree - Business Administration
Western Governors University