Gracia Guerrero
Concord,CA
Summary
Friendly and reliable bilingual professional with strong customer service experience in fast-paced hospitality and wellness environments. Skilled in communication, adaptability, and multitasking, with a proven ability to resolve conflicts, manage tasks efficiently, and create welcoming experiences for guests. Eager to contribute a positive attitude and strong work ethic to a dynamic team while pursuing a degree in Business Administration.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Scarlett Begonia
Santa Barbara, CA
02.2025 - 06.2025
- Greeted customers and escorted them to their tables.
- Informed kitchen staff of any special orders or dietary restrictions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Front Desk Agent
Align Yoga Studio
Pleasant Hill, CA
03.2024 - 08.2024
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of the lobby area at all times.
- Assisted with check-in and check-out procedures for guests.
- Kept accurate records of guest transactions.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Education
BBA - Business Administration
Santa Barbara City College
Santa Barbara, CA06-2028
High School Diploma -
Northgate High School
Walnut Creek, CA05-2024
Skills
- Fluent Spanish speaker
- Adaptability
- Customer service
- Creative
- Interpersonal communication
- Time management
- Conflict resolution
- Good social skills
- Active learning
- Strong multitasking
Languages
Spanish
Native/ Bilingual
Affiliations
Volunteer & Leadership Experience
Church Volunteer
Concord, CA | 2024
- Assist regularly with community events, including setting up, serving food, and greeting attendees.
- Support elder programs and help organize donation drives for local families in need.
Food Bank of Contra Costa Solano Volunteer
Concord & Walnut Creek, CA | 2021 –2022
- Helped sort, pack, and distribute food to families and individuals experiencing food insecurity.
- Provided friendly and respectful service while maintaining a fast pace in high-volume environments.
President – Latin American Club
Northgate High School | 2023 – 2024
- Shared typical food at the club meetings made by the members of the club including myself.
- Organized cultural events and fundraisers celebrating Latin American heritage.
- Led weekly meetings, coordinated with school staff, and encouraged student engagement and inclusion.
Timeline
Restaurant Hostess
Scarlett Begonia
02.2025 - 06.2025
Front Desk Agent
Align Yoga Studio
03.2024 - 08.2024
BBA - Business Administration
Santa Barbara City College
High School Diploma -
Northgate High School
Similar Profiles
Ada BoccAda Bocc
Barista/Server at Scarlet BegoniaBarista/Server at Scarlet Begonia
Austin JanzAustin Janz
Landscape Worker at Begonia Brothers ServiceLandscape Worker at Begonia Brothers Service
Jesús Alejandro Pérez VidalJesús Alejandro Pérez Vidal
Garden Cleaning and Landscaping at La BegoniaGarden Cleaning and Landscaping at La Begonia
Sarena Sablan-ZaldivarSarena Sablan-Zaldivar
Psychiatric Technician at AdventHealthPsychiatric Technician at AdventHealth
Marquitta WhitakerMarquitta Whitaker
Certified Nursing Assistant (CNA) at Bayside Healthcare - Golden Pavillion HealthcareCertified Nursing Assistant (CNA) at Bayside Healthcare - Golden Pavillion Healthcare