Gracia Ilunga
Wenonah,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
DSP
Avenues to Independent Living
02.2024 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Warehouse Worker
Amazon
09.2024 - 04.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Customer Service Representative
J&J Snacks Foods
07.2023 - 10.2024
- Provided information on products, services, and promotions to enhance customer understanding.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier Check
Acme Market
06.2021 - 08.2022
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Representative
Taylor Farms
04.2020 - 02.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Conducted follow-ups with customers to ensure satisfaction and address any ongoing issues or concerns.
Teacher's Assistant
CCIU
03.2017 - 09.2019
- Assisted lead teacher in lesson planning and classroom management.
- Supported student engagement through interactive activities and tailored instruction.
- Facilitated communication between teachers, students, and parents to enhance learning experiences.
- Organized classroom materials and resources for effective teaching delivery.
Education
Associate of Arts - Heath Care Studies
Community College of Philadelphia
Philadelphia, PA01.2024
High School -
NorthEast High School
Philadelphia, PA09.2020
Skills
- Assisted customers in person, over the phone, and via email to provide product information, resolve complaints, and process orders
- Handled a high volume of inquiries and maintained a high level of professionalism and customer satisfaction
- Food Factory Worker, Operated machinery and equipment to manufacture food products according to company guidelines and quality standards
- Prepared ingredients, baked goods, and desserts according to established recipes and customer orders
LANGUAGES
English
Swahili
French
Lingala
Luganda
Timeline
Warehouse Worker
Amazon
09.2024 - 04.2025
DSP
Avenues to Independent Living
02.2024 - Current
Customer Service Representative
J&J Snacks Foods
07.2023 - 10.2024
Cashier Check
Acme Market
06.2021 - 08.2022
Customer Service Representative
Taylor Farms
04.2020 - 02.2021
Teacher's Assistant
CCIU
03.2017 - 09.2019
Associate of Arts - Heath Care Studies
Community College of Philadelphia
High School -
NorthEast High School