Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracia Kremer

Lincoln,NE

Summary

Results driven, experienced Sales Director with a proven track record of driving revenue growth in the senior care industry. I am dedicated to implementing strategic sales initiatives, cultivating lasting relationships and exceeding sales targets.

Overview

20
20
years of professional experience

Work History

Foundation Specialist

Epp Foundation Repair
Lincoln, NE
01.2024 - Current
  • Educated customers about products and services offered by the company.
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Resolved customer complaints promptly and efficiently.
  • Diagnosed foundation issues, created architectural drawings, presented customers with finalized bids and solutions for their issues, and closed sales.
  • Listened to customer needs to identify and recommend best products and services.

Director of Sales and Leasing

The Residence at Gramercy
Lincoln, NE
01.2023 - 12.2024
  • Execute all phases of person-centered selling to truly connect with each prospect, build trust, find solutions, and close sales.
  • Respond to all inquiries within timeframe goals and executed follow ups.
  • Exemplify world class customer service to all members of the team.
  • Conducted informative and personalized tours, resulting in new leases.
  • Leveraged sales and marketing strategies to increase traffic, improve closing ratios and exceed leasing goals.
  • Have increased year to date sales by 522% from previous year
  • Developed a renovation plan and directed various departments on timely completion in order to complete sales and move ins.
  • Developed a tracking system and implemented a strategic plan on renovations and community improvements in order to elevate community feel and move in experience.
  • Built relationships with strategic partners and improved community reputation and brand awareness.

Executive Director

The Waterford Assisted Living and Memory Care
Lincoln, NE
05.2021 - 08.2022
  • Directed and facilitated operations of all three Waterford campuses in Lincoln.
  • Plan and implement strategies to grow revenue and managed departmental budgets to grow profit margins.
  • Provide organizational leadership to over 80 employees.
  • Managed and executed all areas of the sales process from inquiry, to discovery, to tour, to closing the sale and signing the lease agreement.
  • Increased census from 60-70% occupancy to 95-100% occupancy across all properties.
  • Cultivate and maintain industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Shared and demonstrated the mission of the organization with the public and community connections, through successful outreach and marketing strategies.
  • Balanced organizational and employee needs and developed fair and equitable human resources policies.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Built relationships with strategic partners leading to business development opportunities and an improved community reputation.

Care Transition Coordinator

St. Croix Hospice
Lincoln, NE
11.2018 - 04.2021
  • Assist patients in navigating hospice care and the healthcare system by educating on relevant subject areas and answering questions throughout the admission process.
  • Increased census by building trust with referral partners, providing ongoing support and education, and delivering the highest standard of hospice care.
  • Manage community outreach and marketing campaigns in accordance within budget expectations.
  • Communicate with patients and their families with compassion and empathy while addressing very difficult medical situations and life limiting illnesses.
  • Assist patients in navigating community resources.
  • Motivate and encourage my team by leading by example and setting the bar high.

Community Liaison

Hospice Community Care
Lincoln, NE
11.2015 - 11.2018
  • Cultivate relationships with referral sources within assigned territory.
  • Grow census and increase referrals. First to meet with patients and families to explain hospice services, sign legal paperwork and coordinate admission.
  • Quality assurance follow up with patients and their families to ensure satisfaction, manage monthly budget and order/create marketing materials.
  • Organize educations and grow community awareness of hospice services. Maintain provider relationships and ensure excellent communication.
  • Motivate and encourage staff and provide ongoing support to the team.
  • Participate in community events and health fairs.
  • Assist with office and intake tasks as needed such as answering phones, faxing, filing paperwork, and insurance verification and supply ordering.
  • Started employment with HCC as the Intake Coordinator and was promoted to Community Liaison.

Office Assistant

Bryan West-Physical Therapy
Lincoln, NE
06.2014 - 11.2015
  • Greet patients, answer phones, all patient scheduling, obtain physician orders, and register new patients in admissions.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Assisted patients in the therapy gym, assisted with wound care whirlpools and dressing changes, cleaned gym area and treatment rooms and ordered supplies.
  • My biggest accomplishment in this position was helping to bring patient satisfaction scores from the 60th percentile up to the 97th percentile in all categories

Clinical Assistant/C.N.A.

Bryan Medical Center
Lincoln, NE
02.2010 - 06.2014
  • Entered physician orders and prepared charts, scheduled appointments for patients upon discharge, performed all ADLs with assigned patients, and provided excellent customer service to all visitors, patients and their families.
  • Gained extensive clinical knowledge through all of the various areas of patient care.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Aided in clinical care and maintained patient well-being across several areas and locations.
  • Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Clinical Assistant

Saint Elizabeth Medical Center
Lincoln, NE
10.2004 - 02.2010
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Assisted patients with basic care and provided excellent service.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Education

Assisted Living Administrator License -

Nebraska Healthcare Association
04.2021

Completed Nursing Pre-requisites And Obtained C.N.A. License -

Southeast Community College
Lincoln NE
03.2008

Lincoln Southwest High School Graduate 2004
Lincoln NE
2004

Skills

  • Team leadership
  • Sales and Market Development
  • Goal oriented
  • CRM Management
  • Powerful negotiator and connector
  • Self-motivated
  • Strong verbal, written and interpersonal communication
  • Patient relations expert
  • Materials preparation and event organization/planning
  • Strategic marketing
  • Brand building knowledge
  • Regulatory requirements
  • Health information systems & HIPPA compliance

Timeline

Foundation Specialist

Epp Foundation Repair
01.2024 - Current

Director of Sales and Leasing

The Residence at Gramercy
01.2023 - 12.2024

Executive Director

The Waterford Assisted Living and Memory Care
05.2021 - 08.2022

Care Transition Coordinator

St. Croix Hospice
11.2018 - 04.2021

Community Liaison

Hospice Community Care
11.2015 - 11.2018

Office Assistant

Bryan West-Physical Therapy
06.2014 - 11.2015

Clinical Assistant/C.N.A.

Bryan Medical Center
02.2010 - 06.2014

Clinical Assistant

Saint Elizabeth Medical Center
10.2004 - 02.2010

Assisted Living Administrator License -

Nebraska Healthcare Association

Completed Nursing Pre-requisites And Obtained C.N.A. License -

Southeast Community College

Lincoln Southwest High School Graduate 2004

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Gracia Kremer