Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracia Morrow

Seattle,WA

Summary

Experienced Keyholder with over 3 years of experience in leadership roles in retail environments. Successful manager of teams up to 15 retail salespeople in large department stores. Fair and predictable leader with employee wellbeing as top priority.

Overview

7
7
years of professional experience

Work History

Key Holder

Joann Fabrics & Crafts
Seattle, WA
04.2021 - Current
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Completed store opening and closing procedures.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw team of up to 10 employees.
  • Rotated stock according to dates and protocols.
  • Broke down boxes and disposed of trash.
  • Counted out cash drawers and balanced totals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Accepted and processed customer returns.
  • Trained and mentored new employees.
  • Received and counted money.
  • Set Planograms and Displays
  • Assisted with inventory & inventory Prep
  • Prepare online orders for pick up
  • Prepare & ship orders to other stores
  • Maintained a clean & organized work place

Key Holder

JOANN Fabrics And Crafts
The Dalles, OR
04.2018 - 04.2021
  • Completed store opening and closing procedures.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw team of up to 10 employees.
  • Rotated stock according to dates and protocols.
  • Broke down boxes and disposed of trash.
  • Counted out cash drawers and balanced totals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Accepted and processed customer returns.
  • Trained and mentored new employees.
  • Received and counted money.
  • Set Planograms and Displays
  • Assisted with inventory & inventory Prep
  • Prepare online orders for pick up
  • Prepare & ship orders to other stores
  • Maintained a clean & organized work place
  • Improved customer service by projecting friendly and knowledgeable attitude.

Receptionist

Great Clips Salon
The Dalles, OR
07.2017 - 03.2018
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained a clean & organized work place

Education

GED -

Home Schooled
Home
05.2016

Skills

  • Merchandise Promotion and Display
  • Sales Leadership
  • Handling Complaints and Inquiries
  • Scheduling and Time-Tracking
  • Inventory Management
  • Delegation and Supervision
  • Staff Coaching and Training
  • Cash Handling and Reconciliation
  • Willingness to Learn
  • Store Reset and Recovery
  • Adaptable to Changing Demands
  • Retail Industry Experience
  • Multitasking and Prioritizing
  • Shelving

Timeline

Key Holder

Joann Fabrics & Crafts
04.2021 - Current

Key Holder

JOANN Fabrics And Crafts
04.2018 - 04.2021

Receptionist

Great Clips Salon
07.2017 - 03.2018

GED -

Home Schooled

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Gracia Morrow