Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gracia Ngoya

Celina,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Concierge

Texas health Breeze urgent care
McKinney, TX
10.2023 - Current
  • Scheduled appointments for patients via phone and in person.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Processed patient intake information and updated medical records prior to treatment.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • point of care testings( covid-19, strep throat, influenza , glucose, ...)
  • Educated patients about medications, procedures and physician's instructions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.

Certified Medical Office Assistant

University of Texas Southwestern Hospital
Dallas, TX
12.2022 - Current
  • Incorporated outside records into charts and EHR.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • complete pre-visit call screenings
  • check incoming faxes and process documents accordingly
  • request and process outside record by filing accordingly
  • assist physician in exam room
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.

and other duties as assigned per scope of practice

Unit Clerk

Texas Health Presbyterian Hospital
Denton, TX
02.2022 - 02.2023
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • create staff assignment based on the need
  • prepare admission packet
  • scan and file documents after discharges
  • check inventory and order supplies
  • set up meetings per manager orders
  • Coordinated internal and external patient transportation.

  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Compiled and coded patient information or data in appropriate computer system.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Assisted nursing and medical staff in clerical duties to support patient care.

Certified Medical Assistant

John Peter Smith Hospital
Fort Worth, TX
07.2019 - 01.2022
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • ekg
  • point of care testings such as glucose test, urinalysis, HCG test, Hb Ac, strep test ....
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • other duties as assigned ....

Certified Medical Assistant

Nova Medical Centers
Fort Worth, TX
05.2018 - 07.2019
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • injections
  • wounds dressings
  • perform pre-employment screenings such as drug test, urine test, alcohol test , hearing and vision test.
  • suture and staple removal.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • EKG
  • other duties as assigned per scope of practice.

Education

Bachelor of Science - Computer Information Systems

Tarleton State University
Stephenville, TX
05-2026

Associate of Arts -

Tarrant County College District
Fort Worth, TX
05.2023

Certificate - Medical Assisting

College of Healthcare Professions
Fort Worth, TX
05.2018

Skills

  • HIPAA Compliance
  • Clinical Applications
  • Medical Terminology
  • Inventory and Supply Management
  • Clear Communication
  • Updating Medical Records
  • Problem Anticipation and Resolution
  • Critical Thinking
  • Time Management
  • Decision Making
  • Conflict Resolution

Certification

  • Certifications in CPR and AED
  • Certified Phlebotomy technician.NRCPT
  • Certified Medical assistant.NRCMA

Timeline

Clinical Concierge

Texas health Breeze urgent care
10.2023 - Current

Certified Medical Office Assistant

University of Texas Southwestern Hospital
12.2022 - Current

Unit Clerk

Texas Health Presbyterian Hospital
02.2022 - 02.2023

Certified Medical Assistant

John Peter Smith Hospital
07.2019 - 01.2022

Certified Medical Assistant

Nova Medical Centers
05.2018 - 07.2019

Bachelor of Science - Computer Information Systems

Tarleton State University

Associate of Arts -

Tarrant County College District

Certificate - Medical Assisting

College of Healthcare Professions
  • Certifications in CPR and AED
  • Certified Phlebotomy technician.NRCPT
  • Certified Medical assistant.NRCMA
Gracia Ngoya