Summary
Work History
Education
Skills
Languages
Timeline
Volunteer

Gracia Portillo

Hialeah,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Volunteer

  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.

Front Desk Receptionist

Quest Management Group
Miami Beach, FL
07.2021 - 12.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

High School Diploma -

Miami Springs Senior High School
Miami Springs, FL
06.2021

Skills

  • Operations support
  • Relationship building
  • Team collaboration
  • Recordkeeping
  • Client relations strength

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Quest Management Group
07.2021 - 12.2021

Volunteer

High School Diploma -

Miami Springs Senior High School

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Gracia Portillo