Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Gracia Purba

Queens

Summary

Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
Queens
01.2025 - Current
  • Upheld company standards and compliance requirements for operations.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Checked and documented internal temperatures of products in accordance with health guidelines.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to multiple employees while maintaining efficient workplace
  • Investigated accidents or incidents occurring during shift hours.
  • Managed break schedules for baristas.
  • Directed daily floor plan operations.
  • Managed conflict resolution with customers, ensuring satisfactory service.
  • Collaborated with management to set performance goals and evaluate progress.

Barista Trainer

Starbucks
Orlando
01.2022 - 01.2025
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Developed detailed lesson plans to ensure consistent delivery of training materials.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Explained goals and expectations required of trainees.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Participated in regular meetings with store managers to discuss employee performance metrics.
  • Trained team members across various skill sets to uphold regulatory standards.

Barista

Starbucks
Orlando
05.2021 - 01.2025
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Input orders into point of sale system and handled customer payments.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Deescalated customer conflicts by providing alternate resolutions to uphold service quality.

Team Member

UNIQLO
Orlando
12.2022 - 03.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Offered suggestions for additional items that may be of interest to customers.
  • Addressed customer questions and concerns regarding products and services.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Participated in collaborative meetings to review sales data and improve sales.

Education

Some College (No Degree) - Business Administration And Management

University of Central Florida
Orlando, FL

Associate of Arts - General Studies

Valencia College
Orlando, FL
12-2023

High School Diploma -

Gateway High School
Kissimmee, FL
05-2022

Skills

  • Customer service
  • Conflict resolution
  • Communication skills
  • Inventory management
  • Cash handling
  • Regulatory compliance
  • Policy enforcement
  • Team collaboration and leadership
  • Team supervision
  • Daily briefing facilitation
  • Time management abilities
  • Employee training
  • Performance evaluation
  • Task delegation
  • Teamwork and collaboration
  • Upselling techniques
  • Sales reporting

Affiliations

  • Video game enthusiast: I learned how to program in high school seeking to pursue programming in college to create my own game. In my free time, I watch showcases of other programmers breaking down popular games and revealing the internal structure.
  • Nail technician: I am currently in the process of obtaining my technician license as it is important to me to possess both a college degree (foundational education), as well as a technical certification (job related skills).

Accomplishments

  • Multiple nominations for "Partner of the Quarter" at Starbucks. I achieved the award for the first time during the last quarter of 2023.
  • I achieved the role of "Coffee Master" through the completion of an extensive coffee course at Starbucks.
  • My Starbucks store was ranked #6 in the entire country, with me as a keystone on the floor plan during peak hours.

Languages

English
Native/ Bilingual
Indonesian
Limited

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
01.2025 - Current

Team Member

UNIQLO
12.2022 - 03.2023

Barista Trainer

Starbucks
01.2022 - 01.2025

Barista

Starbucks
05.2021 - 01.2025

Some College (No Degree) - Business Administration And Management

University of Central Florida

Associate of Arts - General Studies

Valencia College

High School Diploma -

Gateway High School

Similar Profiles

CREATE PROFILE