Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Baxter

Bradenton,FL

Summary

Dynamic and people focused professional with a combined 10 years of experience in real estate, sales, and customer service leadership. Known for building trusted client relationships, streamlining operations, and driving revenue growth through innovative strategies and exceptional communication. Skilled in listing coordination, sales execution, and team development, with a proven ability to thrive in fast-paced, high-pressure environments. Recognized for combining a goal oriented mindset with a genuine passion for helping people, resulting in stronger teams, satisfied clients, and measurable business success.

Overview

10
10
years of professional experience

Work History

Listing Partner / Executive Assistant

City of Trees Real Estate
Boise, ID
08.2022 - 06.2025
  • Partnered directly with the Director of Sales to drive listings from consultation to closing, blending strategic marketing with personalized client care that consistently boosted property visibility and generated qualified buyers.
  • Orchestrated seamless listing launches by managing photography, staging, MLS entries, and targeted campaigns, accelerating time to market and fueling repeat business and referrals.
  • Built trusted client relationships by anticipating needs, delivering clear communication, and ensuring every detail was handled with precision, resulting in heightened client satisfaction and loyalty.
  • Streamlined operations by managing executive calendars, coordinating cross team communication, and overseeing compliance heavy documentation, enabling the sales team to stay focused on revenue growth.
  • Thrived in a fast paced, high stakes environment while maintaining a solutions driven mindset, contributing to a measurable lift in team productivity and overall sales volume.

Customer Care Coord

Palm Beach Tan
Meridian, Idaho
09.2020 - 08.2022
  • Oversaw customer operations for 30+ stores across four major markets (Boise, Salt Lake City, San Antonio, and Austin), ensuring consistency in service delivery and brand standards.
  • Resolved high volume, complex customer inquiries with empathy and efficiency, from billing disputes to membership transfers, maintaining strong customer satisfaction and retention rates.
  • Delivered clear, solutions driven communication that built trust with clients, often turning challenging situations into opportunities for loyalty and referrals.
  • Designed and facilitated staff training and best practice rollouts across multiple regions, elevating team performance, and empowering employees to deliver white glove customer care.
  • Proactively streamlined membership and service processes, reducing bottlenecks, and improving both customer and staff experiences.
  • Recognized for fostering a people first culture, while ensuring operational excellence across diverse markets.

Patient Access Specialist

St Luke’s Healthcare
Boise, Idaho
11.2017 - 02.2020
  • Managed complex schedules in a fast paced clinic, optimizing provider and patient workflows.
  • Coordinated urgent communications to ensure seamless patient flow and efficient service delivery.
  • Delivered patient services through precise registration, insurance verification, and billing support.
  • Handled high volume calls professionally, resolving inquiries swiftly to enhance satisfaction.
  • Trained new staff, cultivating confidence and consistency in patient care and administrative tasks.
  • Collaborated with Wellness Committee to refine Medicare scheduling and improve insurance coordination.
  • Streamlined operations and enhanced patient access through improved scheduling processes.
  • Recognized as a resourceful problem solver with a compassionate approach.

Store Manager

Palm Beach Tan
Meridian, Idaho
09.2015 - 11.2017
  • Directed store operations encompassing hiring, onboarding, training, scheduling, payroll, and compliance to ensure effective daily performance.
  • Championed sales growth by establishing clear membership, product, and service package goals, consistently leading team to exceed targets.
  • Achieved multiple awards for exceeding sales metrics, demonstrating ability to drive revenue and motivate staff.
  • Implemented innovative local marketing strategies and community partnerships to enhance brand visibility and attract new clientele.
  • Managed inventory and vendor relationships meticulously, preventing shortages while optimizing costs.
  • Cultivated strong client relationships through personalized service and a people first approach, fostering repeat business and loyalty.

Education

Florida Real Estate License -

Tampa School of Real Estate
Tampa, FL
05-2025

Idaho Real Estate License -

Idaho Real Estate School
Boise, ID
02-2023

High School Diploma -

Mountain View High School
Meridian
05-2014

Skills

  • Client relationship management
  • Listing coordination and transaction support
  • Conflict resolution and communication excellence
  • Vendor management and contract negotiation
  • Workflow optimization and process improvement
  • Team collaboration and leadership development
  • Sales strategy and execution
  • Creative and critical thinking
  • Adaptability and continuous improvement
  • Marketing and brand promotion

Timeline

Listing Partner / Executive Assistant

City of Trees Real Estate
08.2022 - 06.2025

Customer Care Coord

Palm Beach Tan
09.2020 - 08.2022

Patient Access Specialist

St Luke’s Healthcare
11.2017 - 02.2020

Store Manager

Palm Beach Tan
09.2015 - 11.2017

Florida Real Estate License -

Tampa School of Real Estate

Idaho Real Estate License -

Idaho Real Estate School

High School Diploma -

Mountain View High School

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