Gracie Carlsen
Louisville,KY
Summary
Diligent and adaptable professional with a proven track record at Texas Roadhouse restaurant and Culver's restaurant, excelling in multitasking and customer engagement. Recognized for enhancing customer satisfaction through effective communication and order accuracy. Skilled in training and mentoring, fostering team collaboration and continuous improvement in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
To-Go Server and Host
Texas Roadhouse Restaurant
05.2023 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Streamlined check-in processes, reducing wait times for guests.
In-Store Trainer
Culver's Restaurant
03.2021 - 05.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Evaluated staff members'' progress regularly, providing constructive feedback and personalized coaching for continuous improvement.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
Bachelor of Science - Bachelor's of Science in Nursing
University of Kentucky
Lexington, Kentucky12-2027
High School Diploma -
Christian Educational Consortium
Louisville, Kentucky05-2024
Skills
- Strong multitasking
- Team collaboration
- Answering customer questions
- Quick learner
- Sense of urgency
- Adaptable mindset
- Phone etiquette
- Order accuracy
- Money handling
- Service prioritization
Certification
CPR/RTE/AED Certification
American Red Cross & American Heart Association
- Trained in adult, child, and infant CPR and automated external defribrillator (AED) use; expires in March of 2025
- Responding to Emergencies (RTE) - American Red Cross; expires in May of 2025
State Registered Nurse Aide Certification
University of Kentucky
- Provides basic patient care under the supervision of licensed nurses, assisting with daily living activities such as bathing, feeding, mobility, and monitoring vital signs
- Expires in April of 2025
Timeline
To-Go Server and Host
Texas Roadhouse Restaurant
05.2023 - Current
In-Store Trainer
Culver's Restaurant
03.2021 - 05.2023
Bachelor of Science - Bachelor's of Science in Nursing
University of Kentucky
High School Diploma -
Christian Educational Consortium
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