Gracie D'Agostino

In home patient care

• Answer phone and assess what the caller’s needs are & how to best serve them
• Order entry using Oracle & JD Edwards.
• Prue Chat – Online chatting
• Assisting customers, retailers & dealers with anything pertaining to any of our F & I Programs, ordering products, returning products, credits.
• FAD (Factory Authorized Dealer) & Partnership One programs
• Enter updates for FAD program to post on Website
• Send out materials to potential FAD Dealers & set them up once they are accepted
• Data entry & running various reports.
• Problem solving & ability to make decisions.
• Creating & updating spreadsheets.
• Phone & computer skills
• Technical trouble shooting of garage door openers and doors.
• Take incoming calls on 800 customer & retail support lines.
• Issuing credits to retailers & home owners.
• File claims with fright companies, UPS & FedEx on damage claims

• Supervise 15 – 25 Agents in Technical Call Center.
• Process and Calculate Phone Reports
• New Agent Hiring and Training
• Agent Reviews and Evaluations
• Work Directly with Temp Agencies
• Preparing Schedules

• Data entry & running various reports.
• Responsible for processing orders, sending notification to installers, and following up on order completion.
• Responsible for ordering retail store display materials for new store set up.
• Door Install Program – Working directly with retail stores, installers and customers.
• Garage Door Opener Install Program – Working directly with retail store, installers and customers.
• Problem solving & ability to make decisions.
• Creating & updating spreadsheets.
• Phone & computer skills
• Technical trouble shooting of garage door openers and doors.
• Take incoming calls on 800 customer & retail support lines.
• Order entry.
• Training employees on the processes of the F & I program.