GRACIE DOMINGUEZ
Rio Rancho,NM
Summary
Operations professional with strong grasp of process optimization, strategic planning, and project management. Known for effective team collaboration and delivering consistent results in dynamic environments. Adept at improving operational efficiency, managing cross-functional teams, and adapting to evolving business needs. Recognized for leadership, problem-solving abilities, and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Branch Operations Lead
J.P. Morgan Chase
08.2023 - Current
- Oversee daily operations, ensuring all processes ran smoothly and efficiently.
- Enhanced team productivity by implementing streamlined workflows.
- Improved operational efficiency with process optimization and resource allocation.
- Managed cross-functional teams to meet organizational goals.
- Supervised team activities to maintain high standards of service delivery.
- Facilitated team training sessions to promote skill development and knowledge sharing.
- Analyzed operational data to inform strategic decision-making.
- Ensured compliance with industry regulations and standards.
- Follows bank policies and procedures, including loss control, audit standards, and regulatory banking requirements.
Service Manager II
Wells Fargo Bank N.A.
07.2009 - 07.2023
- Maintain consistent sales goals compliant with government regulations
- Provided employees with tools to maintain and increase service levels to customers
- Worked with management staff and district manager to promote sales contests, clarify information, and distribute reports
- Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics
- Provided feedback and coaching opportunities for team members on a daily basis
- Created appropriate staff schedules as dictated by sales forecasts so as to utilize team members most effectively
- Conducted interviews with potential team members while always looking to recruit the best talent for the team
- Assumed the role of senior management when customer service issues arise and resolve them with a positive outlook
Service Manager I
Wells Fargo Bank N.A.
09.2007 - 07.2009
- Led morning meetings that focused on accomplishments and opportunities from the previous day that could help to improve service
- Conducted supervised one-on-one meetings with tellers on a weekly basis
- Assisted Service Manager II with daily, weekly, and monthly tasks
- Trained to perfect the duties of a Service Manager II position that I held
Customer Sales Service Rep./ Personal Banker
Wells Fargo Bank N.A.
11.2006 - 09.2007
- Created and opened new customers accounts
- Maintained existing accounts
- Acted as financial advisor for customers who needed help in achieving certain financial goals
- Processed loan applications
- Resolved issues such as overdraft fees and fraud
- Conducted membership drives with businesses to help provide their employees with banking information
- Achieved and maintained quarterly goals
Lead Teller
Wells Fargo Bank N.A.
08.2005 - 11.2006
- Interacted with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Shared solutions and made appropriate introductions to bankers
- Performed routine transactional, operational, and customer support tasks efficiently
- Elected Mentor for new tellers providing training and guidance
- Followed up to make sure all closing tasks were completed in a timely manner
Bank Teller
Wells Fargo Bank N.A.
10.2004 - 08.2005
- Maintained the correct balance of monies in drawer
- Utilized time productively to discover solution opportunities daily
- Applied technological resources effectively such as recommendation screens, pre-approved offers, and prospector
- Engaged each customer in conversation, provided excellent service during the transaction process, and resolved any questions or concerns
- Identified information and services to meet customers' financial needs
- Achieved quarterly goals consistently
Education
High School Diploma -
Montwood High School
El Paso, TX06.1994
Skills
- Operations management
- Team leadership
- Process improvement
- Operational efficiency
Languages
Spanish
Full Professional
Timeline
Branch Operations Lead
J.P. Morgan Chase
08.2023 - Current
Service Manager II
Wells Fargo Bank N.A.
07.2009 - 07.2023
Service Manager I
Wells Fargo Bank N.A.
09.2007 - 07.2009
Customer Sales Service Rep./ Personal Banker
Wells Fargo Bank N.A.
11.2006 - 09.2007
Lead Teller
Wells Fargo Bank N.A.
08.2005 - 11.2006
Bank Teller
Wells Fargo Bank N.A.
10.2004 - 08.2005
High School Diploma -
Montwood High School
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