QSR
Grand Sierra Resort and Casino
Sparks, NV
03.2023 - 11.2024
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.