Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gracie Elster

Pittsburgh,PA

Summary

Experienced Leader with a proven track record of success. Skilled in the execution of new venue openings.


Specializing in cross-functional collaboration and operations management. Excelles in enhancing customer satisfaction and experience based upon Outsourced Semiconductor Assembly and Test (OSAT) and streamlining processes, leading to significant sales achievements and the development of over 150 employees. Demonstrates exceptional interpersonal communication and mentoring abilities, driving team success and organizational growth.


Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Leader

Raising Cane's Chicken Fingers
09.2024 - Current
  • Oversaw day-to-day operations while managing a roster of 70+ employees in a 4 million dollar profit restaurant. All while fostering a positive culture and atmosphere to optimize employee experiences.
  • Executed cross-functional training to achieve company-wide goals of collaboration and innovation.
  • Assisted with new hire processing and onboarding and existing training programs.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the company.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Evaluated staff performance during milestone check-ins and provided coaching and feedback to address inefficiencies.
  • Helped meet changing business demands by recommending improvements to business systems or procedures.
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collaborated with the management team to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.

Operations Manager

Raising Cane's Chicken Fingers
04.2024 - 09.2024
  • Executed $40,000 worth of sales on opening day
  • Helped train, hire, and develop over 150+ new employees
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Assisted in recruiting, hiring and training of team members.
  • Performed cleaning and organization duties.
  • Maintained high sanitation standards by regularly cleaning workspaces, equipment, and utensils.

Front of House Manager

Puttery
12.2022 - 05.2023
  • Executed sales of $67,000 during the venue's opening day
  • Helped hire, train, and develop 100+ new hires
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.


Lead Server and Trainer

First Watch Daytime Cafe
12.2020 - 05.2022
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Education

High School Diploma -

Elizabeth Forward Senior High School
Elizabeth, PA
06-2019

Skills

  • Cross-functional collaboration
  • Interpersonal communication
  • Customer service
  • Operations management
  • Policy enforcement
  • Expectation setting
  • Inventory oversight
  • Reliability
  • Coaching and mentoring

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Responsible Alcohol Management Program (RAMP)

Timeline

Assistant Restaurant Leader

Raising Cane's Chicken Fingers
09.2024 - Current

Operations Manager

Raising Cane's Chicken Fingers
04.2024 - 09.2024

Front of House Manager

Puttery
12.2022 - 05.2023

Lead Server and Trainer

First Watch Daytime Cafe
12.2020 - 05.2022

High School Diploma -

Elizabeth Forward Senior High School

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Gracie Elster