Gracie English
Hamlet,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
MOA
First Health
Pinehurst, North Carolina
08.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
Waitress
Olive Garden
Southern Pines, North Carolina
11.2023 - 09.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using Point of Sale system.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints and addressed special requests promptly.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Educated guests on menu options and daily specials confidently.
- Supported team members during busy shifts by sharing workload effectively.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared checks accurately and processed payments promptly.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06-2023
Skills
- Customer service
- Conflict resolution
- Point of sale
- Sanitation standards
- Team collaboration
- Effective communication
- Task prioritization
- Problem solving
- Creative solutions
- Continuous learning
- Analytical thinking
- Research
- Training & Development
- Recordkeeping
- Time management
Timeline
MOA
First Health
08.2024 - Current
Waitress
Olive Garden
11.2023 - 09.2024
High School Diploma -
Richmond Senior High School
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