Gracie Ficklin
Las Cruces
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Fast Food Worker
Dairy Queen Grill & Chill
Las Cruces
05.2026 - Current
- Prepared and served food according to Dairy Queen standards.
- Maintained cleanliness of workstations and dining areas.
- Provided excellent customer service during busy shifts.
- Handled cash register transactions accurately and efficiently.
- Assisted in training new staff on operational procedures.
- Collaborated with team members to ensure smooth service flow.
- Stocked inventory and organized supplies for efficient workflow.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Served orders to customers at windows, counters and tables.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Server
IHOP
Las Cruces
01.2026 - 04.2026
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly to enhance dining experience.
- Followed health and safety guidelines to ensure a safe environment for guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Caregiver
mountain shadows homecare
Las Cruces
07.2025 - 01.2026
- Assisted clients with daily living activities and personal care routines.
- Supported clients in medication management and adherence to schedules.
- Monitored client health and reported changes to healthcare professionals.
- Organized and maintained a safe, clean living environment for clients.
- Provided companionship and emotional support to enhance client well-being.
- Documented daily care activities and maintained accurate client records.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Host/Table Busser
Chilis's Bar and Grill
Las Cruces
11.2024 - 04.2025
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservation system to optimize seating arrangements and wait times.
- Provided menus and explained daily specials to enhance guest experience.
- Collaborated with servers to ensure smooth service during peak hours.
- Maintained cleanliness and organization of the host stand and entrance area.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Inspected dining areas for any damages or defects.
- Ensured compliance with health and safety regulations within the restaurant.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Concessioner
Aviator 10
Alamogordo
01.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05-2033
BBA - Early Childhood Education
New Mexico State University
Las Cruces, NMSkills
- Problem-Solving
- Dependable and Responsible
- Supervision and leadership
- Time Management
- Social Perceptiveness
- Public Speaking
- Basic Math
- Customer Service
- Teamwork and Collaboration
- Communication
- Active Listening
- Excellent Communication
- Verbal Communication
Languages
Spanish
Elementary
Certification
- [State] Driver's License
- ServSafe Food Handler's Certification
- CPR/AED basic first aid certification
Affiliations
- The Pride of New Mexico marching band
Volunteer work
- Volunteered at the Elks lodge 1897 from 2016-2023 serving customers and helping with events
Timeline
Fast Food Worker
Dairy Queen Grill & Chill
05.2026 - Current
Server
IHOP
01.2026 - 04.2026
Caregiver
mountain shadows homecare
07.2025 - 01.2026
Host/Table Busser
Chilis's Bar and Grill
11.2024 - 04.2025
Concessioner
Aviator 10
01.2022 - 07.2023
High School Diploma -
Alamogordo High School
BBA - Early Childhood Education
New Mexico State University