Gracie Frazeur
Gastonia,NC
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Life4Kidz
Gastonia, NC
05.2023 - Current
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Coordinated and led group activities for campers and counselors.
- Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
- Informed parents about campers' behavior, athletic achievements and other important information.
- Maintained relationships and communicated with camper parents and family members.
- Reported incidents and accidents to supervisors and completed necessary paperwork.
- Documented attendance and checked on late campers.
- Identified safety concerns and acted quickly to resolve issues and keep campers safe and healthy.
- Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
Business Assistant
Archer Renovations
Gastonia, NC
01.2020 - Current
- Checked incoming documents to determine their proper filing location and classification category.
- Created a system of tracking files for easy retrieval.
- Operated computer system to search for records or enter data into appropriate databases.
- Utilized various software programs to enter data into the system accurately.
- Utilized computer systems to enter data accurately into databases.
- Utilized various software and tools to streamline processes and optimize performance.
Certified Teacher Assistant
Gaston County Schools
Gastonia, NC
07.2023 - 04.2024
- Assisted teachers in preparing and organizing instructional materials, including textbooks and handouts.
- Provided guidance to students on classroom assignments and activities.
- Monitored student behavior in the classroom and intervened when necessary.
- Assisted with grading tests, papers, and other assessments.
- Attended faculty meetings to stay up-to-date on changes in school policies or curriculum.
- Supervised small groups of students during independent work time.
- Maintained a safe learning environment for all students by adhering to safety protocols and procedures.
- Encouraged positive behaviors in the classroom through positive reinforcement techniques.
- Collaborated with teachers to develop lesson plans that meet state standards for educational content and achievement levels.
- Prepared materials needed for presentations or demonstrations during class lectures.
- Managed record keeping tasks such as attendance sheets, grade books, and report cards.
- Assisted with administering standardized tests such as SATs or ACTs.
- Communicated regularly with parents regarding their child's academic performance.
After-School Teacher
KinderCare Learning Centers
Gastonia, NC
01.2023 - 05.2023
- Maintained safe, clean and organized classroom environment.
- Instructed students individually and in groups, utilizing various teaching methods.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Involved parents in student education by cultivating strong relationships.
- Taught students subject-specific material, learning strategies and social skills.
- Differentiated instruction according to student skill level.
After-School Teacher
YMCA Daycare
Gastonia, NC
09.2021 - 01.2023
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Utilized behavior management skills to foster environment conducive to student learning.
- Supervised students throughout day, both in classroom and outside during breaks.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Education
Elementary Education
East Carolina University
Greenville, NCEarly Childhood Education
Gaston College
Dallas, NCSome College (No Degree) - Business Administration and Management
Belmont Abbey College
Belmont, NCSkills
- Age-Appropriate Activities
- Child Care
- Positive Role Model
- Caring and Understanding
- Gentle Discipline
- Child Safety
- Parental Communication
- Verbal and Written Communication
- Lesson Planning
- Volunteer Work Coordination
- Problem-Solving
- Filing and Classroom Organization
- Time Management
- Relationship Building
- Child development knowledge
- Behavior Modification
- First-aid and CPR
- Positive Attitude
- Cleaning and sanitizing
- Business Intelligence
- Customer Service
- Application software testing
- Help desk assistance
- Printers and Peripherals Installation
Certification
- CPR and First Aid
Timeline
Certified Teacher Assistant
Gaston County Schools
07.2023 - 04.2024
Daycare Teacher
Life4Kidz
05.2023 - Current
After-School Teacher
KinderCare Learning Centers
01.2023 - 05.2023
After-School Teacher
YMCA Daycare
09.2021 - 01.2023
Business Assistant
Archer Renovations
01.2020 - Current
Elementary Education
East Carolina University
Early Childhood Education
Gaston College
Some College (No Degree) - Business Administration and Management
Belmont Abbey College
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