Gracie Fredinburg
College Station,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Green Acres Landscaping & Nursery
06.2022 - 09.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Used phone system and office equipment to answer questions and needs of customers
Barista Shift Supervisor
Dutch Bros
10.2020 - 05.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Multitasking Skills in Highly Stressful, Fast Paced Scenarios
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Assisted over 100 customers daily to fulfill their needs
Hostess
Rudy's Steakhouse
02.2019 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Answered over 50 calls daily to help customer needs
Education
High School Diploma -
South Salem High School
Salem, OR06.2021
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Reporting and Documentation
- Proficiency in Word/Excel
- Sales Leadership
- Performance Monitoring
- Shift Scheduling
- Data Entry
- POS Systems
- Attention to Detail
- Organization
Timeline
Retail Store Manager
Green Acres Landscaping & Nursery
06.2022 - 09.2023
Barista Shift Supervisor
Dutch Bros
10.2020 - 05.2022
Hostess
Rudy's Steakhouse
02.2019 - 04.2020
High School Diploma -
South Salem High School
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