Gracie Fredinburg
College Station,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Green Acres Landscaping & Nursery
2022.06 - 2023.09
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Used phone system and office equipment to answer questions and needs of customers
Barista Shift Supervisor
Dutch Bros
2020.10 - 2022.05
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Multitasking Skills in Highly Stressful, Fast Paced Scenarios
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Assisted over 100 customers daily to fulfill their needs
Hostess
Rudy's Steakhouse
2019.02 - 2020.04
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Answered over 50 calls daily to help customer needs
Education
High School Diploma -
South Salem High School
Salem, OR06.2021
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Reporting and Documentation
- Proficiency in Word/Excel
- Sales Leadership
- Performance Monitoring
- Shift Scheduling
- Data Entry
- POS Systems
- Attention to Detail
- Organization
Timeline
Retail Store Manager
Green Acres Landscaping & Nursery
2022.06 - 2023.09
Barista Shift Supervisor
Dutch Bros
2020.10 - 2022.05
Hostess
Rudy's Steakhouse
2019.02 - 2020.04
High School Diploma -
South Salem High School
Similar Profiles
Abigail YonanAbigail Yonan
Houseplant Specialist /Cashier at Green Acres Nursery & SupplyHouseplant Specialist /Cashier at Green Acres Nursery & Supply
LEI DAILEI DAI
Mental Health Nurse at Green Acres NurseryMental Health Nurse at Green Acres Nursery
Gianna RosaGianna Rosa
Painters Assistant at Green Acres LandscapingPainters Assistant at Green Acres Landscaping