Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Gruppo

Covington,KY

Summary

Effective Student committed to learning, developing skills in social media management and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.

Overview

7
7
years of professional experience

Work History

Host

the Filson
05.2024 - 08.2024
  • Greeted customers as they came in and placed them at a table
  • Kept track of seating chart and sat servers in order of rotation
  • Took reservations and to-go orders by phone and answered customers questions
  • Determined when walk-ins had to be put on a wait by checking table availability, timing of how long current parties had been sat, and how many reservations were on the books for the rest of the day
  • Cleaned and reset the dining room so it was ready for new guests

Team Sales Lead

Rally House
03.2023 - 04.2024
  • Greeted customers as they entered the store and offered help to find what they were looking for
  • Managed the register and got "customer capture" at checkout by having customers sign up for rewards along with their purchase
  • Received and processed shipment and placed new items out on the floor
  • Completed online and in-store pickup orders
  • Organized clothing and made sure the store appeared presentable
  • Opened and closed the store and completed mandatory checklists while doing so

First Star Logistics Club Liaison

Riverbend Music Center
05.2017 - 08.2023
  • Ushered VIP members and season ticket holders to their assigned seats in the pavilion
  • Provided concert-goers with wristbands and explained the access levels that they received with their designated tickets
  • Patrolled assigned sections to make sure the events ran smoothly and upheld the rules of the venue
  • Accommodated customers' needs and answered any of their questions

Sports Photographer

Ursuline Academy's Varsity Lacrosse Team
05.2023 - 07.2023
  • Captured high-quality photographs of the lacrosse team throughout the season
  • Edited photos using the Adobe Suite to adjust and enhance the lighting and coloring of the images
  • Posted photos to the team group chat for the players, coaches, and their families to have

Barista

Starbucks
08.2020 - 12.2021
  • Took customers' order at the drive through and the cafe, handed out their items, and took payments all while under a time limit of 45 seconds per customer to keep up a sufficient pace
  • Made customers' drinks and food, and learned to make every item on the menu
  • Restocked, cleaned, and organized the bar, cafe, and storage space
  • Collaborated with co-workers to get orders out as quickly and as high quality as possible

Sales Associate

Urban Outfitters
05.2021 - 10.2021
  • Engaged with customers and assisted them in finding what they were looking for
  • Checked customers out at the register and made customer connections
  • Unlocked dressing rooms for customers, helped them find their sizes, and reorganized merchandise that needed to be placed back on the floor
  • Unboxed and tagged new shipments and arranged displays in aesthetically pleasing setups

Education

No Degree - Communications

Ohio University
Athens, OH

No Degree - Digital Media

Xavier University
Cincinnati, OH
12.2026

Skills

  • Creative vision
  • Photo and Video Editing
  • Teamwork and Collaboration
  • Customer Service
  • Positive Attitude
  • Written Communication

Timeline

Host

the Filson
05.2024 - 08.2024

Sports Photographer

Ursuline Academy's Varsity Lacrosse Team
05.2023 - 07.2023

Team Sales Lead

Rally House
03.2023 - 04.2024

Sales Associate

Urban Outfitters
05.2021 - 10.2021

Barista

Starbucks
08.2020 - 12.2021

First Star Logistics Club Liaison

Riverbend Music Center
05.2017 - 08.2023

No Degree - Communications

Ohio University

No Degree - Digital Media

Xavier University

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Gracie Gruppo