Summary
Overview
Work History
Education
Skills
awards
Languages
references
Timeline
Generic

Gracie Guerrero

Fort Worth,TX

Summary

Detail-oriented and professional individual with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Ability to handle difficult tasks and able to complete any task given no matter the difficulty.

Overview

7
7
years of professional experience

Work History

Service Advisor

Five Star Ford
05.2018 - 10.2023
  • Excelled in top sales every month amongst peers every month, Helped 500+ plus a month and managed their requests to the best of abilities
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Documented problems and corrective actions to maintain records.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Developed estimates by costing materials, supplies, and labor.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Implemented and developed customer service training processes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.

Foreman

Aldo Banda
01.2022 - 07.2023
  • Improved project efficiency by implementing streamlined scheduling and resource allocation processes.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.

Service Cashier

Five Star Ford
08.2016 - 05.2018
  • Managed multiple customers at a time during the check out process to ensure the wait time for checkout was completed in a timely manner
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Reduced wait times for customers with speedy and precise cash register operations.
  • Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
  • Processed returns and exchanges efficiently, adhering to store policies and procedures.
  • Promoted store loyalty programs to customers, boosting overall membership enrollment.
  • Handled customer inquiries, resolving issues promptly for increased satisfaction.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

No Degree - Business Management

Tarrant County College District
Fort Worth, TX
12.2024

High School Diploma -

Haltom High School
Haltom City, TX
05.2016

Licensed Cosmetologist -

Birdville Cosmetology
North Richland Hills, TX
05.2016

Skills

  • Problem-solving abilities
  • Adaptability and flexibility
  • Sales Expertise
  • Able to handle high stress tasks
  • Skilled in Microsoft word, Outlook, ADP/CDK, excel, Quickbooks
  • Computer Skills
  • Multitasking and Organization
  • Client Rapport and Retention
  • Work Prioritization
  • Administrative and Office Support
  • Goal-oriented mindset
  • Customer service orientation

awards

  • Master Certified Advisor
  • Number 1 in Maintenance sales

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

references

Available upon request

Timeline

Foreman

Aldo Banda
01.2022 - 07.2023

Service Advisor

Five Star Ford
05.2018 - 10.2023

Service Cashier

Five Star Ford
08.2016 - 05.2018

No Degree - Business Management

Tarrant County College District

High School Diploma -

Haltom High School

Licensed Cosmetologist -

Birdville Cosmetology

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Gracie Guerrero