Gracie Halter
Atlantic Beach,FL
Summary
A local Military spouse that is detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Works well in fast-paced and high stress situations. Looking for a forever career in a good environment to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative/Service Dispatcher
Lickety Split
08.2024 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Directed dispatching, routing, and tracking fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
Client Manager
Reliant Roofing
12.2023 - 08.2024
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Educated customers on the benefits of various roofing products, resulting in informed decisionmaking.
- Utilized advanced negotiation tactics when closing deals or resolving disputes between parties involved in roofing projects.
- Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
- Provided exceptional customer service by addressing concerns promptly and professionally during all stages of the project.
- Continuously updated product knowledge through industry research, supplier training sessions, and trade shows participation.
Admin/Personal Assistant
Collin Gibbions
02.2021 - 09.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Receptionist//Customer Service Team Manager/Waitress
Taste Of Italy
01.2018 - 06.2021
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Enhanced communication skills within the team through training sessions and role-playing exercises.
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
- Improved customer satisfaction ratings by addressing concerns promptly and providing effective solutions.
- Analyzed customer feedback data to identify areas for improvement, implementing changes accordingly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Applied Science - Human Services
Indiana University - Purdue University Indianapolis
Indianapolis, IN07.2025
Certificate - Phlebotomy
Career Step
Utah09.2023
Skills
- First Aid Certified
- Medical terminology
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Customer communications
- Call Control
- Answering questions
- Complaint resolution
- Appointment Scheduling
- Product Knowledge
- Payment Processing
- Gathering information
- Calm disposition
- Building rapport
- Quality Control
- Customer Relationship Management
- Database Research
- Cash Handling
- Quality Assurance Controls
- System Documentation
- Account Management
- Sales closing
- CRM Navigation
- Performance monitoring
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Filing
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Database entry
- Dedicated Team Player
- Excel spreadsheets
- Scheduling and calendar management
Certification
- Disability Training
CPR/First Aid
CPR/First Aid certification
Timeline
Call Center Representative/Service Dispatcher
Lickety Split
08.2024 - 10.2024
Client Manager
Reliant Roofing
12.2023 - 08.2024
Admin/Personal Assistant
Collin Gibbions
02.2021 - 09.2023
Receptionist//Customer Service Team Manager/Waitress
Taste Of Italy
01.2018 - 06.2021
- Disability Training
Associate of Applied Science - Human Services
Indiana University - Purdue University Indianapolis
Certificate - Phlebotomy
Career Step
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