Gracie Hastings
Lewistown,MT
Summary
Dynamic barista with extensive experience at Starbucks, excelling in inventory management and team leadership. Successfully trained new staff, fostering a collaborative environment that improved service efficiency and maintained high standards of beverage preparation. Seasoned hospitality professional ready to lead barista teams to success. Brings valuable experience in handling high-volume environments, training staff, and optimizing service delivery. Known for fostering collaborative efforts and adapting to dynamic needs while showcasing expertise in coffee preparation and customer engagement.
Overview
3
3
years of professional experience
Work History
Barista\Barista Trainer
Starbucks
05.2022 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista/Grocery Checker
Town & Country Foods
09.2023 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Lead Barista
618 Coffeehouse
12.2024 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
High School Diploma -
Fergus High School
Lewistown, MT05-2019
Skills
- Inventory management
- Team management
- Decision-making
- Multitasking and organization
- Beverage preparation
- Professional demeanor
- Hospitality and accommodation
- Attention to detail
- Team player
- Exceptional customer service
- Adaptive and creative
Accomplishments
- Promoted to Lead Barista after 8 months.
Timeline
Lead Barista
618 Coffeehouse
12.2024 - Current
Barista/Grocery Checker
Town & Country Foods
09.2023 - 05.2024
Barista\Barista Trainer
Starbucks
05.2022 - 08.2023
High School Diploma -
Fergus High School
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