Gracie Henson
Williston
Summary
Dedicated Concessions Worker with experience in food preparation and customer service. Demonstrates strong time management and conflict resolution skills to support smooth event operations. Proven ability to thrive in fast-paced environments while delivering exceptional service and fostering teamwork.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Concessions Worker
Western Star Complex
Williston
05.2026 - Current
- Prepared and served food items to patrons efficiently.
- Maintained cleanliness and organization in the concessions area.
- Operated cash register and processed customer transactions accurately.
- Assisted in inventory management and restocking supplies regularly.
- Collaborated with team members to deliver seamless service during events, enhancing overall patron experience.
- Addressed customer inquiries to provide accurate information and assistance. and resolved issues promptly and courteously.
- Monitored food safety standards and adhered to health regulations consistently.
- Set up concession stands before events and dismantled afterward effectively.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Delivered friendly and responsive customer service by greeting patrons, answering inquiries, and resolving complaints promptly.
- Stocked concession stands with supplies and food items.
- Operated cash registers to process payments from customers.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained high standards of customer service, effectively managing high-volume operations to ensure patron satisfaction.
- Restocked merchandise on shelves to ensure availability for customers. when needed throughout the day.
- Collaborated with teammates to improve workflow and service efficiency. and openly invited coaching from management team.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
- Adhered to company policies and procedures while providing exceptional customer service.
- Ensured that all safety protocols were followed at all times during shift hours.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Adhered to health department regulations regarding food handling practices.
- Pleasantly served fresh food and beverages to customers at concession stand.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Received deliveries of food items and stocked shelves accordingly.
- Set up condiments such as ketchup, mustard and relish for use by customers.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Checked expiration dates on all products before serving them to customers.
- Labeled containers with product names and prices prior to stocking shelves.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to all patrons in a timely manner.
- Received orders and fulfilled orders quickly and efficiently.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Prepared items according to written or verbal orders, working on several different orders.
- Followed established restaurant practices and procedures, delivering food that met quality standards.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Directed patrons to restrooms and other amenities within facility.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Office Cleaner
Sincere Smiles
Williston
08.2022 - Current
- Conducted thorough daily cleaning of office spaces, ensuring high standards of hygiene.
- Performed sweeping and mopping of all floors in the office building to maintain cleanliness.
- Vacuumed carpets in all areas of the office.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Executed thorough restroom cleanings to ensure sanitation of partitions, decorations, sinks, counters and mirrors.
- Maintained and sanitized break room and kitchen appliances.
- Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
- Cleaned walls thoroughly to eliminate dirt and smudges, enhancing overall office appearance.
- Utilized cleaning equipment and products in accordance with safety guidelines to minimize risks.
- Followed safety processes for all manual and electric cleaning equipment.
- Responded promptly to spills or accidents that occurred in the office.
- Coordinated with team members to streamline cleaning efforts and optimize workflow.
- Ensured all areas met cleanliness standards set by Sincere Smiles.
- Observed and reported maintenance issues to management promptly.
- Informed supervisor about additional supply needs for upcoming shifts.
- Monitored building security and safety by locking doors or avoiding hazards.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Used wet and spot mopping techniques to clean floors and surfaces in busy public corridors.
- Kept business entrances clean, tidy and professional in appearance.
Job Site Assistant
Williston Parks & Recreation
Williston
08.2025 - 05.2026
- Assisted in planning and implementing after-school activities for diverse student groups.
- Supported students with homework and academic enrichment during program hours.
- Maintained a safe and engaging environment for all participating children.
- Organized and managed supplies and resources for daily activities and special events to ensure seamless execution.
- Communicated regularly with parents about student progress and program updates.
- Fostered positive relationships among students to promote teamwork and cooperation.
- Organized and facilitated recreational activities for students.
- Supervised students while they completed their homework assignments.
- Ensured that all safety protocols were followed during activities.
- Facilitated communication between students, staff, and parents and guardians.
- Assisted in resolving conflicts between participants in a calm, respectful manner.
- Responded promptly to inquiries from parents and guardians regarding the program's services.
- Developed and implemented strategies that successfully engaged reluctant participants in activities.
- Collaborated with colleagues on team projects.
- Helped maintain accurate records of attendance, grades, and other data related to program participants.
- Supported the planning and execution of special events such as field trips or guest speakers.
- Maintained an inventory of supplies used for after-school activities.
- Monitored student behavior to ensure a safe environment.
- Encouraged positive social interactions among participants in group settings.
- Adhered to all applicable laws, regulations, policies, and procedures related to working with minors.
- Recorded details on student arrival and departure times and methods, releasing young students only to known parents or caretakers.
- Communicated suspicious or dangerous behavior to school administration and parents.
- Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
- Coordinated and led educational and recreational activities to enhance student learning and enjoyment.
- Trained and mentored new staff and volunteers on program policies and procedures.
- Implemented behavior management techniques to maintain a positive and productive program environment.
- Facilitated group discussions and workshops to enhance students' communication and teamwork skills.
- Developed strategies to increase student participation and attendance in the program.
- Advocated for the needs and interests of students participating in the after-school program.
- Supervised groups of students, ensuring a safe and supportive environment.
- Supervised and attended to children in institutional settings to ensure their safety and well-being.
- Instructed children in completing basic crafts, including painting and drawing, to enhance their creativity and fine motor skills.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Maintained organized and clean classroom and play areas.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Provided nurturing and appropriate environment for children of various ages.
Education
High School Diploma -
Acellus Homeschool Acadamy
08-2026
Skills
- Food safety practices
- Sanitation standards
- Cash handling proficiency
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Behavior management
Certification
- CPR certified
Timeline
Concessions Worker
Western Star Complex
05.2026 - Current
Job Site Assistant
Williston Parks & Recreation
08.2025 - 05.2026
Office Cleaner
Sincere Smiles
08.2022 - Current
High School Diploma -
Acellus Homeschool Acadamy