Gracie Herrera
San Antonio,US
Summary
Licensed claims adjuster with experience in the insurance industry, responding to customer insurance inquiries and assisting with claims. Knowledgeable and dedicated team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients and contributing to company success. Articulate, experienced management skills, energetic, and results-oriented with an exemplary passion for developing relationships, mentoring, cultivating partnerships, and driving successful outcomes.
Overview
24
24
years of professional experience
Work History
SR. AUTO CLAIMS ADJUSTER
USAA
San Antonio, US
08.2018 - Current
- Foster teamwork in claims resolution, partnering with colleagues
- Contribute to effective workload management during high-volume periods and catastrophes
- Drive efficient claims processing, balancing thorough investigation with timely resolutions
- Implement strategies to optimise settlement outcomes and minimise financial risks
- Meticulously examine claim details, ensuring comprehensive risk assessment
- Apply in-depth knowledge of auto insurance policies to make informed coverage decisions
- Provide empathetic customer service, guiding policyholders through the claims process
- Offer clear explanations and support to ensure client satisfaction and retention
- Analyse complex auto claims, ensuring accurate coverage decisions and risk mitigation
- Conduct thorough investigations and negotiate settlements, adhering to compliance standards
SMKT Collateral Rvw Spec II
USAA
San Antonio, US
12.2012 - 08.2018
- Company Overview: SMKT Collateral Rvw Spec II–Federal Svgs Bank Consolidated
- Reviewed real estate documents for accuracy, ensuring compliance with regulations
- Resolved loan document issues, maintaining high standards of accuracy
- Coordinated with title companies and legal offices to secure necessary documentation
- Prepared and packaged loans for investors, optimizing processing efficiency
- Analyzed collateral packages, identifying and correcting discrepancies
- SMKT Collateral Rvw Spec II–Federal Svgs Bank Consolidated
Mortgage Prcsr II
USAA
San Antonio, US
05.2011 - 12.2012
- Managed applicant pipeline, ensuring timely processing and compliance with regulations
- Conducted follow-ups for documentation, enhancing loan processing efficiency
- Analyzed financial data to assess loan risk, supporting bank policies
- Verified borrower information, ensuring accuracy in loan submissions
- Facilitated smooth transactions by coordinating with all involved parties
Closer Real Estate Loan Recovery
Millennium
San Antonio, US
09.2010 - 05.2011
- Responsible for all short sale and settlement closings
- Ensure fees, names, amounts, account conditions are accurate
- Confirmed closing conditions are met
- Answer calls from a phone queue to serve members with short sale inquiries
- Manage an assigned pipeline home equity loans monitoring proper posting of proceeds
- Responsible for creating and maintaining databases for short sales and settlement closings, scheduling, and conducting mortgage transaction closings
Collection Manager
Green Tree Servicing
San Antonio, US
05.2001 - 09.2010
- Led collections team, reducing delinquency rates through strategic goal setting and training
- Enhanced team productivity by mentoring collectors, achieving measurable results in compliance
- Managed compliance with legal standards, ensuring adherence to state and federal regulations
- Reviewed loans and overdue accounts, implementing effective strategies for debt resolution
- Negotiated payment plans with stakeholders, improving recovery rates and financial outcomes
Education
Bachelor of Arts - Administration, Project Management, Organizational Communication
University of the Incarnate Word
San Antonio, TXSkills
- Relationship Building
- Negotiation
- Problem Solving
- Analytical Skills
- Claims Analysis
- Customer Advocacy
- Documentation Management
- Empathy Skills
- Risk Assessment
- Investigation Techniques
- Compliance Review
Languages
- English, Native
- Spanish, Native
Additionalinformation - Honorsandawards
- Sigma Alpha Pi
- Alpha Sigma Lambda
Timeline
SR. AUTO CLAIMS ADJUSTER
USAA
08.2018 - Current
SMKT Collateral Rvw Spec II
USAA
12.2012 - 08.2018
Mortgage Prcsr II
USAA
05.2011 - 12.2012
Closer Real Estate Loan Recovery
Millennium
09.2010 - 05.2011
Collection Manager
Green Tree Servicing
05.2001 - 09.2010
Bachelor of Arts - Administration, Project Management, Organizational Communication
University of the Incarnate Word
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