Gracie Hess
Chattanooga,TN
Summary
Versatile and dynamic, with a proven track record at Authentic Beauty, I excel in enhancing client satisfaction and teamwork. Skilled in meal preparation and adept at fostering positive relationships, my background spans from nurturing youth to streamlining spa operations, significantly contributing to a harmonious and efficient environment.
Professional with strong background in skincare support, adept at fostering positive client experiences and maintaining high standards of care. Skilled in assisting with treatments, managing appointments, and ensuring clean, welcoming environment. Known for excellent teamwork and adaptability, consistently contributing to smooth operations and client satisfaction. Reliable in meeting changing demands and focused on delivering results.
Mission-oriented [Job Title] successful in developing robust youth ministry programs and serving as positive role model. Highly accomplished in helping youth strengthen relationships with God and providing growth opportunities. Energetic leader with creative outreach talent.
Meticulous [Job Title] with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
5
5
years of professional experience
Work History
Live-Out Nanny
Self-employeed
01.2020 - Current
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Esthetician Assistant
Authentic Beauty
05.2022 - 09.2024
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Demonstrated excellent multitasking abilities while assisting with multiple esthetician appointments simultaneously without compromising quality or client satisfaction levels.
- Collaborated with estheticians to develop customized treatment plans for clients with various skin concerns.
- Supported estheticians in achieving higher customer satisfaction ratings by handling client concerns with empathy and professionalism.
- Promoted client retention by scheduling follow-up appointments and providing helpful skincare advice.
- Supported estheticians in achieving smoother service flow through timely preparation of treatment rooms and supplies.
- Handled administrative tasks such as updating client profiles, processing payments, and managing inventory efficiently.
- Enhanced teamwork among staff members, participating in weekly meetings and contributing to a positive work environment.
- Provided assistance in marketing efforts for the spa through social media updates, newsletter creation, event participation, among other promotional activities.
- Served as a reliable resource for estheticians regarding product information, usage instructions, ingredients list comprehension when needed during treatments or consultations sessions.
- Aided in the growth of the spa''s clientele base through exceptional customer service skills and product knowledge sharing.
- Improved treatment efficiency by maintaining a clean, organized, and well-stocked workspace.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Youth Counselor
Country Club of Roswell
05.2022 - 09.2022
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Collaborated with parents, teachers, and community resources to provide comprehensive support for clients'' needs.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
Host
Under The Cork Tree
01.2021 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Bachelor of Science - Business Law
Kennesaw State University
Kennesaw, GA05-2025
Skills
- Meal preparation
- Activity planning
- Outdoor activities
- Arts and crafts
Timeline
Esthetician Assistant
Authentic Beauty
05.2022 - 09.2024
Youth Counselor
Country Club of Roswell
05.2022 - 09.2022
Host
Under The Cork Tree
01.2021 - 12.2021
Live-Out Nanny
Self-employeed
01.2020 - Current
Bachelor of Science - Business Law
Kennesaw State University
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