Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gracie Howell

Imbler,Oregon

Summary

Excelled in creating a welcoming atmosphere and resolving customer complaints, ensuring satisfaction. A team player known for exceptional organizational skills and a positive, professional approach. Demonstrated ability to improve operational efficiency and customer loyalty. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling drink orders and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Patti Massingale
06.2024 - 09.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Store Closer

Malinda Gunnels
08.2023 - 03.2024
  • Collaborated with team members to ensure all tasks were completed promptly and accurately.
  • Handled any customer complaints or issues that arose during the evening hours, resolving conflicts professionally and effectively.
  • Organized and maintained all essential store closing supplies, replenishing as needed to ensure smooth daily operations.
  • Addressed any maintenance or cleaning needs that arose during the close of business, keeping facilities in top condition.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Education

Bachelor of Science - Early Childhood Education

Eastern Oregon University
La Grande, OR
06-2028

High School Diploma -

Imbler High School
Imbler, OR
05-2024

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Active listener
  • Adaptive and creative
  • Espresso machine operation
  • Positive and professional
  • Exceptional customer service

Certification

  • OSHA Certified
  • Food Handler's Certification

Timeline

Barista

Patti Massingale
06.2024 - 09.2024

Store Closer

Malinda Gunnels
08.2023 - 03.2024

Bachelor of Science - Early Childhood Education

Eastern Oregon University

High School Diploma -

Imbler High School
Gracie Howell