Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gracie-Jaide Phillips

Rochelle,Georgia

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Sales Representative

On Point Insurance Group
Cordele, GA
01.2024 - Current
  • Assessed customer needs to recommend appropriate products or services.
  • Identified new business opportunities through networking and cold calling.
  • Attended weekly team meetings to discuss upcoming projects and challenges.
  • Ensured compliance with all relevant regulations when selling products or services.
  • Answered customer inquiries regarding product features, availability, and pricing.
  • Demonstrated product capabilities and provided technical support to customers.
  • Prepared sales presentations to potential clients on products and services.
  • Developed relationships with existing customers through follow-up communications.
  • Maintained an accurate database of customer information including contact details, purchase history, and preferences.
  • Consulted with customers regarding needs and addressed concerns.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.

Pharmacy Technician

CVS Pharmacy
Eastman, GA
09.2023 - 01.2024
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Organized work areas so that everything was easily accessible when needed.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Head Teller

Rochelle State Bank
Rochelle, GA
01.2023 - 06.2023
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Kept teller window areas clean, organized and fully stocked.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Reduced errors by double checking transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Cashier

Papa John's Pizza
Tifton, GA
08.2022 - 10.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Organized food preparation stations and regularly replenished supplies.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Kept stations stocked and ready for use to maximize productivity.
  • Used pizza cutter to slice whole pizzas according to customer size specifications.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Prepared multiple orders at once for speedy service.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Followed specific methods for food preparation and proper portioning.
  • Cooked menu items based on customer orders.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Packaged and bagged cooked food and prepared items.

Registration Clerk/CNA

Taylor Hospital
Hawkinsville, GA
01.2022 - 08.2022
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Scanned documents and insurance cards to include in patient charts.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
  • Advised patients of monies required to be paid prior to services.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Supported healthcare applications by monitoring security, performance and reliability.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Pharmacy Technician Trainee

Rochelle Drug
Rochelle, GA
08.2021 - 12.2021
  • Maintained clean and organized pharmacy shelving and work areas.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Assisted patients in finding over-the-counter solutions to aid minor health issues.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Compiled customer demographic, allergy and medical history background.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Maintained accurate inventory of medications.
  • Received, reviewed, dispensed and labeled prescriptions daily.
  • Informed customers of potential drug interactions.
  • Assisted head pharmacist with filling prescriptions.
  • Filled medication orders daily and entered orders into system.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Answered telephones to respond to questions or requests.
  • Maintained proper storage and security conditions for drugs.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Entered prescription information into computer databases.
  • Established or maintained medications and other patient profiles.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Prepared and processed medical insurance claim forms and records.

Education

Bachelor of Arts - Educational Studies of Elementary Education

Western Governors University
Salt Lake City, UT
02-2024

Pharmacy Technician Certification -

Rxtech.com
Online
12.2022

High School Diploma -

Wilcox County High School
Rochelle, GA
05.2021

Skills

  • Great Team Player
  • Insurance Billing
  • HIPAA
  • FDA Compliance
  • Quality Assurance and Control
  • Drug Inventory Control
  • Team Collaboration
  • Insurance Verification
  • Inventory Organization
  • Pharmacy Operations
  • Knowledge of FDA Regulations
  • Problem-Solving Skills
  • Proper Labeling Procedures
  • Effective Communication Skills
  • Great Counting Abilities
  • Student Engagement
  • Curriculum Implementation
  • Classroom Instruction
  • Small Group Instruction
  • Child Development
  • Critical Thinking
  • Elementary Education

Certification

  • Health and Life insurance
  • Pharmacy technician

Timeline

Customer Sales Representative

On Point Insurance Group
01.2024 - Current

Pharmacy Technician

CVS Pharmacy
09.2023 - 01.2024

Head Teller

Rochelle State Bank
01.2023 - 06.2023

Cashier

Papa John's Pizza
08.2022 - 10.2022

Registration Clerk/CNA

Taylor Hospital
01.2022 - 08.2022

Pharmacy Technician Trainee

Rochelle Drug
08.2021 - 12.2021

Bachelor of Arts - Educational Studies of Elementary Education

Western Governors University

Pharmacy Technician Certification -

Rxtech.com

High School Diploma -

Wilcox County High School

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Gracie-Jaide Phillips