Gracie Johnson
Acworth,GA
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
15
15
years of professional experience
Work History
Account Manager
Wolters Kluwer Tax Software
Kennesaw, GA
04.2017 - Current
- Develop and maintain on-going relationships with each customer on the basis that each communication provides value to the customer
- Understand customer's current business environment and ongoing strategy
- Intuitively and proactively, understand customer concerns and facilitate escalation to the appropriate resources
- Meet and exceed monthly and annual quota
- Grew revenue for assigned book of business by identifying potential accounting, workflow, and training opportunities
- Demonstrated high capacity to learn terminology, technology, and new products in a dynamic, fast-paced sales environment
- Communicate effectively and establish win/win partnership with internal departments to drive a positive customer experience and business revenues
- Maintain, update, and follow established sales processes for customer relationship tools for each customer interaction.
Inside Sales Service Rep.
Waste Management CE
Atlanta, GA
03.2016 - 03.2017
- Offer, quote, and close prospective customer sales using knowledge of Waste Management products and services
- Cross-sells new products and services to existing customers by educating customers on WM environmental solutions
- Work with appropriate inside and outside sales representatives and Sales Manager for follow up on larger and more complex accounts
- Meets or exceeds sales objectives and metrics such as offering, quoting, closing and revenue generation
- Meets or exceed, service and operational goals established for the call center, including quality and productivity.
Representative/Estimator
PNA Construction Technologies Kelly Services
Atlanta, GA
08.2015 - 02.2016
- Primary contact for customers and distributors via phone, fax, and email
- Work with sales and operations to ensure customer service needs
- Processes incoming orders, quotes and requests and maintain quotes register and data
- Maintain construction schedule, storage capabilities and required shipping schedule Maintain distributor files by tracking all original orders and back-up data in designated files
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally.
Inside Sales Representative
Comcast Corporation
Atlanta, GA
04.2014 - 06.2015
- Consistently exceeded weekly/monthly targets, earning performance recognition, consistently
- Build relationships with my customers, and follow-up with the right solution for their needs
- Explain products or services and prices, and answer questions for customers
- Emphasized product features based on analysis of customers' needs
- Documented all Customer Data in Salesforce CRM
- Obtain customer information to process orders, set up new accounts, established customer credit, and payment methods.
Inside Sales Representative
Allconnect
Atlanta, GA
06.2009 - 02.2014
- Initiate and close sales for telecommunications companies including Time Warner, Comcast, Verizon, AT&T, Charter, Cox, etc
- Consistently exceeded weekly goals, earning recognition as one of the top 10 reps (out of 200) based on generated revenue
- Build relationships with my customers and match them with the right solutions for their needs
- Selected for and completed Company’s Leadership Training Program
- Awarded Top Seller of Cox Services in 2011
Education
Appliance Technician Diploma - Appliance Servicing
Milwaukee Area Technical College
Milwaukee, WI06-2000
Skills
- Computer Skills in SAP
- CRM
- Salesforce
- Microsoft 365 Certified
- Microsoft Word
- Microsoft Excel
Accomplishments
- Pinnacle Award
- 100% Club Award
- 12/12 Club Award
Timeline
Account Manager
Wolters Kluwer Tax Software
04.2017 - Current
Inside Sales Service Rep.
Waste Management CE
03.2016 - 03.2017
Representative/Estimator
PNA Construction Technologies Kelly Services
08.2015 - 02.2016
Inside Sales Representative
Comcast Corporation
04.2014 - 06.2015
Inside Sales Representative
Allconnect
06.2009 - 02.2014
Appliance Technician Diploma - Appliance Servicing
Milwaukee Area Technical College
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