Gracie Jurczyk
Woodland Hills,CA
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Consistently recognized for sales performance and excellence in customer service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
Stitch And Feather
09.2022 - 02.2023
- The acting manager when the Store Manager is off duty.
- Responsible for totaling the sales of the day and assessing weekly and monthly sales goals.
- Completed store opening and closing procedures and balanced tills.
- Ran pre-opening morning meetings with my team to discuss sales goals for the day and to generate a positive work morale.
- Oversaw and delegated tasks to my team to ensure the store ran smoothly and met company standards.
- Acting liaison between sales associates and higher management.
- Responsible for restocking the store and restyling mannequins and shop displays.
- Provided a luxurious experience for our clients by offering champagne and other beverages to enjoy while they shop.
- Greeted each customer with a warm, friendly smile, and made it a point to spark genuine conversation.
- Mastered the art of personal styling/personal shopping.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sales Associate
Flip Flop Shop San Clemente
03.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Was able to quickly become an expert on various sandal models, brands, and technologies to better service our customers and provide answers to any questions they may have.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked hands-on to make customers feel comfortable, welcomed, and cared for in our shop.
- Learned and practiced various sales techniques.
- Participated in many team-building workshops to better connect with my FFS Team.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Substitute Teacher
Chaminade College Preparatory High School
02.2023 - Current
- Promote a healthy and safe classroom environment
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Administer exams
- Offer assistance to students regarding the lesson plan material if help is needed
- Available and equipped to teach any subject when needed
- Able to walk into a classroom with confidence and maintain It while making decisions, managing conflicts, and addressing problems.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assigned, explained and graded homework.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Academic Resource Center Mentor
Chaminade College Preparatory High School
09.2023 - Current
- Meet with my students one-on-one each week to discuss where they are struggling in their classes
- Devise an Action Plan at the beginning of the semester identifying where the student feels they need extra support academically
- Refer back to their Action Plan throughout the semester to make sure we are accomplishing the goals/sticking to the plan we set at the start of the term
- Connect the students with specific tutors regarding the subject(s) they need the most help with that week
- Help students organize their missing work and create a plan to help them stay on top of their current assignments
- Act as the liaison between students, teachers, and parents
- Provide parents with a weekly update on how their student is doing academically, and how they can help at home.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
Administrative Assistant
BugOut/La Jolla Termite & Pest Control
06.2017 - 12.2021
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Answer phone calls and schedule appointments
- Organized the office space
- Ran errands for company
- Various accounting tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Associate of Arts - Acting
PCPA - Professional Actor Training Program
Santa Maria, CA05.2022
High School Diploma -
Chaminade College Preparatory High School
West Hills, CA05.2017
Skills
- Performance Improvement
- Operations Monitoring
- Conflict Resolution
- Customer Needs Assessment
- Sales Development
- Team Motivation
Timeline
Academic Resource Center Mentor
Chaminade College Preparatory High School
09.2023 - Current
Substitute Teacher
Chaminade College Preparatory High School
02.2023 - Current
Shift Lead Manager
Stitch And Feather
09.2022 - 02.2023
Sales Associate
Flip Flop Shop San Clemente
03.2021 - 11.2022
Administrative Assistant
BugOut/La Jolla Termite & Pest Control
06.2017 - 12.2021
Associate of Arts - Acting
PCPA - Professional Actor Training Program
High School Diploma -
Chaminade College Preparatory High School
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