Gracie Keyes
Siler City,NC
Summary
Dynamic professional with a proven track record in client relationship building and pipeline management, notably at Netchex. Excelled in account management, boosting client satisfaction and exceeding sales targets through effective use of Salesforce CRM. Skilled in customer service and quick learning, consistently achieving goals with a results-driven approach.
Overview
5
5
years of professional experience
Work History
Account Executive
Netchex
05.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Increased partner sales by developing and maintaining strong relationships with key business partners.
- Promoted within 3 months to second tier by exceeding sales quota
Sales Executive/President
The Backyard Company of Siler City
05.2021 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Sold over $1,000,000 in 1 year, exceeding sales goals.
- Contacted potential clients to promote products and services
- Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
- Interacted with customers to understand particular needs and identify products and services best suited to help in achieving goals.
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
- Use of Excel spreadsheet to track sales and deliveries.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Boosted sales through effective upselling and promotional marketing techniques.
Senior Mid-Market Sales Development Representative
Servicetrade
09.2022 - 01.2023
Sales Development Representative
Servicetrade
06.2022 - 09.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Promoted within 3 months to Senior Mid-Market Sales Development Representative
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Attended monthly sales meeting and weekly trainings.
- Built and managed accurate sales pipeline through outbound prospecting:
averaging 85 dials a day and 20+ emails. - Exceeded consistently daily, weekly and monthly metrics working to be a consistent top performer in my company.
- Prospected to increase sales lead pipeline and converted leads into new customers
Director of Client Care
Ideal Image
07.2020 - 11.2020
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Conducted regular staff training sessions to maintain high levels of competence within Client Care team.
- Implemented feedback collection processes to gather valuable insights from clients for continuous improvement efforts.
- Answered customer questions via telephone, email and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out forms and responding to incoming calls.
- Assessed client needs and sold appropriate products.
- Created and updated client records by entering general data, services provided and invoice information through salesforce.com.
- Increased value to clients through product knowledge.
Certified Nursing Assistant/Secretary
Central Carolina Hospital
05.2020 - 07.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Handled daily scheduling tasks and provided administrative support for entire department.
Intern
Public Health Department
01.2020 - 05.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Coordinated volunteer activities for community outreach events, fostering a culture of civic engagement and awareness around key issues affecting the population''s health status.
- Monitored emerging public health threats, informing appropriate responses from relevant agencies.
- Improved community health by designing and implementing public health campaigns.
Education
Bachelor of Science - Public Health
East Carolina University
Greenville, NC05.2020
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Written and verbal communication
- Customer Service
- Public health understanding
- Salesforce CRM Software
- Quick Learner
- Goal-oriented
- Dependable
- Effective time management
- Self-motivated
Timeline
Account Executive
Netchex
05.2023 - Current
Senior Mid-Market Sales Development Representative
Servicetrade
09.2022 - 01.2023
Sales Development Representative
Servicetrade
06.2022 - 09.2023
Sales Executive/President
The Backyard Company of Siler City
05.2021 - Current
Director of Client Care
Ideal Image
07.2020 - 11.2020
Certified Nursing Assistant/Secretary
Central Carolina Hospital
05.2020 - 07.2020
Intern
Public Health Department
01.2020 - 05.2020
Bachelor of Science - Public Health
East Carolina University
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