Gracie Klause
Amarillo,TX
Summary
Dynamic and result-oriented professional with extensive experience in customer service and staff training, notably at Waterstill. Excelled in resolving high-stress situations and complaints, enhancing customer loyalty. Skilled in critical thinking and data entry, adept at improving service efficiency and team performance. Achieved significant improvements in customer satisfaction and operational workflow.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Waterstill
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Head Hostess
Red River Steakhouse
01.2022 - 05.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
High School Diploma -
Amarillo College
Amarillo, TX12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Call management
- Product knowledge
- Staff training
Accomplishments
I graduated early from high school at 15 years old.
Certification
CPR
Timeline
Customer Service Representative
Waterstill
05.2024 - Current
Head Hostess
Red River Steakhouse
01.2022 - 05.2024
High School Diploma -
Amarillo College
Similar Profiles
Alillery AcostaAlillery Acosta
Physics Tutor at WTAMU Department of Physics and ChemistryPhysics Tutor at WTAMU Department of Physics and Chemistry
Eduardo RamirezEduardo Ramirez
Shift Manager at McDonald'sShift Manager at McDonald's
Brianna N. JimenezBrianna N. Jimenez
Strength and Conditioning Intern at West Texas A&M UniversityStrength and Conditioning Intern at West Texas A&M University
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T