Gracie Martinez
San Marcos,TX
Summary
Compassionate and knowledgeable professional with experience in providing comprehensive care to small animals in a busy veterinary hospital. Expertise in animal restraint, administering medications, collecting and processing samples, and general animal husbandry. Committed to staying current with industry practices and continuing education to best serve the needs of animals and their owners. Dedicated animal lover with expertise in providing exceptional care to family pets. Highly skilled in animal anatomy and physiology, medical treatments, and pharmacology. Possesses excellent communication and interpersonal skills with a commitment to delivering the highest quality of care. Hardworking animal caretaker with years of experience in providing quality care for animals. Possess a working knowledge of veterinary medicine, animal biology and proper nutrition for a wide variety of species. Skilled in handling laboratory animals, cleaning and sanitizing animal housing areas, and reporting animal health and welfare issues.
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Energetic and customer-focused professional with talent for building rapport and understanding client needs. Possesses in-depth knowledge of automotive systems and service processes, along with strong communication and organizational skills. Committed to enhancing customer satisfaction and driving service excellence.
Professional groomer with strong expertise in animal care and grooming techniques. Demonstrates strong teamwork and adaptability to evolving client needs. Skilled in coat trimming, nail clipping, and breed-specific grooming. Reliable and results-driven, ensuring pets and clients receive exceptional care and attention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Seguin Chevrolet
04.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
VETERINARY TECHNICIAN/ ASSISTANT AND GROOMER
Animal Care Center
03.2020 - Current
- Ordered supplies, maintained inventory levels and stocked exam rooms with necessary items
- Collect blood samples from jugular, cephalic, and saphenous vein
- Observed animal behavior closely while walking them outside or exercising them inside kennels
- Processed payments from clients at the end of appointments using cash registers or computerized systems
- Maintained accurate documentation of all treatments provided to ensure compliance with state regulations
- Restrained animals during examinations or treatments using proper handling techniques while minimizing stress levels
- Place IV catheters
- Educated pet owners regarding preventive healthcare measures such as nutrition plans or exercise regimens
- Utilized strong organizational skills when managing multiple tasks simultaneously within tight deadlines
- Prepared laboratory specimens for analysis, collected blood samples from animals and monitored vital signs during exams
- Maintained a clean and organized workspace to ensure safety of staff, patients and visitors
- Cleaned cages, kennels and other areas used for housing animals in order to maintain sanitary conditions
- Compiled patient records, including medical history, lab results and x-rays for review by the veterinarian
- Monitored animal behavior to detect any signs of distress or illness and reported findings to the veterinarian on duty
- Assisted in surgical procedures by preparing instruments, setting up equipment and providing support as needed
- Responded promptly to emergency calls from pet owners requiring immediate attention for their animals
- Assisted veterinarians in providing medical care to animals, including administering medications and vaccinations
- Dispensed prescription medications according to written instructions from veterinarians or pharmacists
- Performed basic nursing duties such as cleaning wounds, changing bandages and monitoring post-surgical recovery progress
- Adhered to safety protocols when handling hazardous materials such as medications or chemicals
- Performed routine maintenance on medical equipment such as autoclaves or centrifuges
- Trimmed nails using clippers and grinders.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
DOG BATHER
Woof Gang Bakery
04.2022 - 02.2023
- Assisted in cleaning and sanitizing tubs and equipment after each use to ensure proper hygiene
- Managed multiple tasks simultaneously while providing top-notch care for each animal
- Inspected nails and fur coats for any signs of infection or infestation before proceeding with baths
- Followed detailed instructions provided by pet owners regarding their pets' specific needs
- Maintained a clean, safe environment for the dogs throughout the bathing process
- Demonstrated proficient use of grooming tools such as clippers, shears and brushes
- Provided excellent care for pets while they were being bathed, dried and brushed out
- Provided comfort to nervous pets by talking softly and offering treats during the bathing process
- Utilized positive reinforcement techniques to encourage good behavior from dogs during bath time
- Developed strong customer service skills while communicating with pet owners about their animals' needs
- Developed strong organizational skills while managing supplies needed for successful bathing processes
- Ensured compliance with all safety standards when handling animals during the bathing process
- Applied flea treatments, shampoos and conditioners according to breed specifications
- Performed thorough inspections of pets before starting the bathing process to identify any skin or health issues that need to be addressed
- Exhibited excellent problem solving abilities when faced with challenging situations involving animals during bath time
- Educated customers on proper home maintenance techniques following the completion of a bath session
STORE ASSOCIATE
San Marcos Academy
09.2019 - 03.2020
- Completed daily opening and closing procedures
- Labeled, tagged, and sorted merchandise for sale
- Used sales tactics to sell products to customers and increase store sales
- Built relationships with customers through friendly conversations about products or services offered at the store
- Restocked shelves with appropriate items to support availability
- Prepared invoices for special orders ensuring accuracy of pricing information
- Ensured compliance of all company policies regarding returns, exchanges, refunds, security measures
- Developed efficient strategies for stocking shelves, ordering product, and managing inventory
- Organized promotional displays throughout the store in accordance with corporate guidelines
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail
- Assisted customers with finding products and making appropriate selections based on individual needs
- Offered customers assistance with locating merchandise at other locations
- Processed shipments quickly and accurately according to established guidelines
- Checked merchandise for inventory records and made note of most successful products
- Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies
- Communicated with store manager about merchandise and supply needs to maintain well-stocked store
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris
- Processed cash and credit payments with accurate cash-handling
- Operated cash register accurately and efficiently with proficiency in processing credit cards and gift cards
RETAIL SALES ASSOCIATE
JCPenney
06.2019 - 09.2019
- Received and processed online orders for shipment or store pick-up
- Cleaned and organized sales floor in accordance with company merchandising standards
- Greeted customers and engaged in conversation to assess needs
- Maintained cleanliness of work areas throughout shift according to company standards
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Assisted in training new employees on proper use of equipment and safety protocols
- Set up promotional displays and signage to increase sales
Education
Phlebotomy - Phlebotomy
Career Academy of Training
San Marcos, TX03.2024
GROOMING CERTIFICATION - undefined
JKL Dog Grooming School
04.2023
HIGH SCHOOL DIPLOMA - undefined
San Marcos High School
San Marcos08.2019
Skills
- Product Inventories
- Treatment Protocols
- Subcutaneous Injections
- Animal Restraining
- Medication Dispensing
- Vaccination Administration
- Medical History
- Client Education
- IV Placement
- Customer service
- Coat care
- Grooming best practices
- Organization
Certification
- Dog and Cat Grooming
- Fear Free Certified
- Managing Anxiety and Fear in the Veterinary Practice
Timeline
Automotive Service Advisor
Seguin Chevrolet
04.2024 - Current
DOG BATHER
Woof Gang Bakery
04.2022 - 02.2023
VETERINARY TECHNICIAN/ ASSISTANT AND GROOMER
Animal Care Center
03.2020 - Current
STORE ASSOCIATE
San Marcos Academy
09.2019 - 03.2020
RETAIL SALES ASSOCIATE
JCPenney
06.2019 - 09.2019
GROOMING CERTIFICATION - undefined
JKL Dog Grooming School
HIGH SCHOOL DIPLOMA - undefined
San Marcos High School
Phlebotomy - Phlebotomy
Career Academy of Training
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