Summary
Overview
Work History
Education
Skills
Timeline
Generic

GRACIE M. CASH

Champions Gate,US

Summary

I Have over 28 years in office Administration and Business management from 1993-2011. I owned a very successful business for 18 years being a business owner allowed me to develop great customer service skills, professional with top strengths in staff training, complex problem-solving and conflict management. Intelligent and diligent with a solid work ethic and good grasp of customer relations, security procedures and standards.

Overview

32
32
years of professional experience
1980
1980
years of post-secondary education

Work History

Front Desk Coordinator

SyllabusX
Orlando
04.2025 - 05.2025
  • Greeted and assisted clients, ensuring a welcoming environment.
  • Collaborated with staff to improve front desk operations and client flow.

Customer Service Representative

Joint Commission Resources
Orlando, Florida
04.2025 - 04.2025
  • Assisted customers with inquiries and product information efficiently.

Front Desk Coordinator

Access Management
Celebration, Florida
07.2024 - 01.2025
  • Greeted and assisted clients, ensuring a welcoming environment.
  • Managed appointment scheduling using office management software.
  • Coordinated office supplies and maintained inventory levels efficiently.
  • Answered phone calls, directing inquiries to appropriate staff members.
  • Assisted with billing inquiries and processed payments accurately.

Customer Service Representative

Rd Training Systems
Orlando, FL
07.2024 - 07.2024
  • Assisted customers with inquiries and product information efficiently.
  • Collaborated with team members to improve service strategies and customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Joint Communications Resources
Orlando, FL
06.2024 - 06.2024
  • Assisted customers with inquiries and product information efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.

Project Assistant

Bps Communications
Orlando, FL
06.2023 - 06.2024
  • Assisted with coordination of daily activities for projects.

Event Staff Member

Run Disney
Orlando, FL
01.2024 - 01.2024
  • Assist Runners, provided water/gatorade
  • Assisted in setup and breakdown of event equipment and materials.
  • Provided exceptional customer service to event participants and attendees.

Administrative Assistant

Miner Corporation
Ocoee, Florida
06.2023 - 07.2023
  • Data Entry
  • Coordinated daily office operations and maintained efficient workflow.

Administration

Hatch
Tampa, US
06.2019 - 03.2023
  • Managed the front office which included greeting guests, answering phones, emails, ordering supplies, assisting with ID badges for employees, accounts payable, prepared Fed Ex packages to be shipped, distributing incoming mail, coordinating office events, booking Hotels for guests and booking conference rooms for daily meeting, Data Entry, Word and Excel

Administration

Builders First Source
Tampa, US
06.2016 - 09.2018
  • Answer phones, emails, prepared UPS and Fed Ex Packages to be shipped. File Documents Data Entry, word and excel

Administration

Orlando, US
04.2015 - 07.2016
  • Manage booking appointments for Artist in Studio, answer phones, book hotels, data entry

Administration Asst

Grace Pointe
Tampa, US
05.2013 - 01.2014
  • Answer phones, data entry, check in patients for their appointments

Office Manager

P & L Cleaning Service
Tampa, FL
10.1993 - 09.2011
  • Managed daily office operations for
  • Coordinated scheduling for cleaning staff and client appointments.
  • Oversaw inventory management of cleaning supplies and equipment.
  • Trained new employees on company policies and procedures.
  • Maintained accurate records of client contracts and billing information.
  • Implemented efficient office systems to streamline communication.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

• Proposals , Contracts, Payroll

Education

Business

Tampa College
FL

King High School
Tampa, US

Skills

  • Strong communication and organization skills, as well as proficiency in Microsoft Office Problem solving, customer service, payroll, accounts payable, accounts receivable, Data Entry, scheduling, FedEx, Filing, experience with printers, copiers and catering

Timeline

Front Desk Coordinator

SyllabusX
04.2025 - 05.2025

Customer Service Representative

Joint Commission Resources
04.2025 - 04.2025

Front Desk Coordinator

Access Management
07.2024 - 01.2025

Customer Service Representative

Rd Training Systems
07.2024 - 07.2024

Customer Service Representative

Joint Communications Resources
06.2024 - 06.2024

Event Staff Member

Run Disney
01.2024 - 01.2024

Project Assistant

Bps Communications
06.2023 - 06.2024

Administrative Assistant

Miner Corporation
06.2023 - 07.2023

Administration

Hatch
06.2019 - 03.2023

Administration

Builders First Source
06.2016 - 09.2018

Administration

04.2015 - 07.2016

Administration Asst

Grace Pointe
05.2013 - 01.2014

Office Manager

P & L Cleaning Service
10.1993 - 09.2011

Business

Tampa College

King High School
GRACIE M. CASH