Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gracie Mendoza

Katy,TX

Summary

Professional retail management professional of 15+ years of experience, with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Adept in employee and union relations, inventory organization, and P&L management, shrink control, loss prevention, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.


Overview

21
21
years of professional experience

Work History

Store Manager

Ross Dress for Less
11.2023 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
  • Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
  • Supervised and effectively trained 110 employees to decrease process lags and boost productivity.
  • Led community outreach efforts, such as Boys and Girls Club charity events to enhance the store''s reputation and forge strong connections with customers.

Store Manager

Rite Aide Pharmacy
03.2011 - 11.2023


  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.

Assistant Manager

Rite Aid
07.2007 - 03.2011
  • Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses in all 6 locations.
  • Prepared daily work schedules for and assigned tasks to 30+ employees, scheduled deliveries, and enforced company policy.
  • Recruited, trained, supervised, and appraised staff.
  • Managed budgets.
  • Maintained statistical and financial records.
  • Dealt with customer queries and complaints.
  • Oversaw pricing and stock control.
  • Ensured compliance with health and safety legislation.
  • Prepared promotional materials and displays.

Assistant Manager

Big Lots
01.2004 - 07.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

BA - Business Management

University of Phoenix

Skills

  • Store Operations
  • Payroll & Scheduling
  • Onboarding
  • Inventory management
  • Interpersonal leadership
  • Team development
  • Strategic Thinking
  • Team leadership and coaching
  • Team building
  • Conflict Resolution
  • Project Management
  • Proficient in Microsoft Office
  • Work Planning and Prioritization

Accomplishments

  • Acknowledged as the top Store Manager to represent my Division in the company’s new operational process “The Rite Way “process . Assisted in Developing and implementing program (Rite Aid, Jan 2023)
  • Divisional Champion (Rite Aid, Sept 2022)
  • Regional Training Manager (Rite Aid, April 2020 -2023)
  • Pilot Store :Test program in store before implementing in company (Rite Aid, Feb 2019 -Nov 2023)
  • Supported the district manager in conducting weekly meetings, delivering quality reviews, and talent training (Rite Aid ,April 2022-Nov 2023)
  • Supported the district manager in conducting quarterly training for upcoming Top Talent (Rite Aid,Jan 2021-2023)
  • Divisional power point presentation Retail Case study (Rite Aid,Jan 2021)
  • Loss prevention Monthly Meeting Presenter(Rite Aid, 2023)
  • Assist investigate an alerts from Retail 20.20 ,and Learn how to create and send out a BOLO

(Rite Aid,Oct/2019)

  • Leadership Div. Project: Launching A Tip Sheet Rite Aid (Rite Aid,March 2022)
  • Increasing Sales strategy (Rite Aid, March2022)
  • Partner with APDL on the hiring Process of APA from (Rite Aid,April 2019-Nov 2023)
  • Supervised team of 110 staff members
  • Increased sales by 9% by coaching department managers on new merchandising standards (Ross2024)
  • Exceeded monthly store sales goals 12 months in a row (Ross 2024)
  • Ross Districted Captain for Charity program Boys and Girls Captain (Ross 2024)
  • Ross MAP development program meant to guide associates to reach career opportunities (Ross 2024)

Timeline

Store Manager

Ross Dress for Less
11.2023 - 11.2024

Store Manager

Rite Aide Pharmacy
03.2011 - 11.2023

Assistant Manager

Rite Aid
07.2007 - 03.2011

Assistant Manager

Big Lots
01.2004 - 07.2007

BA - Business Management

University of Phoenix

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