Gracie Morrison
Chattanooga,TN
Summary
Dynamic professional with a proven track record in enhancing customer experience and sales at Insight Global Skilled in CRM software and adept at fostering client relations, I consistently exceed sales targets through effective account management and strategic sales development. Demonstrates exceptional teamwork and collaboration, ensuring seamless operations and client satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Farmers Market Manager
Brainerd Farmers Market
07.2024 - Current
- Coordinate and oversee the daily operations of the farmers market.
- Recruit and manage vendors, ensuring a diverse and high-quality selection of products.
- Develop and enforce market rules and regulations.
- Plan and execute marketing and promotional activities to attract customers.
- Handle customer inquiries and resolve any issues or complaints.
- Maintain accurate records of vendor fees, sales, and market expenses.
- Ensure compliance with health and safety regulations.
- Organize special events and activities to enhance the market experience.
- Foster relationships with local businesses, community organizations, and government agencies.
Recruiter/Account Manager
Insight Global
09.2023 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Prospected and acquired new clients through networking, cold calling, attending industry events, and referrals, consistently exceeding sales targets.
- Served as a day-to-day point of contact for clients, consultants, and contractors.
- Managed relationships and business development with C-Suite, Executive, VP, and Director level personnel responsible for growth, business strategy, process improvement, government contracting, leadership development, culture consulting, and managed services.
- Negotiated contracts and pricing agreements, ensuring optimal terms for both client and company.
- Interacted regularly with clients through meetings and conference calls both inside and outside the company’s office.
- Developed and implemented strategic account plans to identify opportunities for upselling and cross-selling solutions.
Server/ Manager
Taco Mamacita
08.2022 - 05.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Marsha's Backstreet Cafe
02.2019 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Oversee daily operations: cooking, serving, and running the cash register.
- Manage finances: payroll, sales records, and budgeting.
- Ensure food safety and health regulation compliance.
- Maintain inventory levels and ensure timely order fulfillment.
Bookkeeper
Ingles Supermarket
10.2017 - 02.2020
- Balance office till daily, identify shortages, and troubleshoot balance differences.
- Maintain accurate office cash control logs.
- Verify lottery ticket sales and alert supervisor of discrepancies.
- Prepare bank deposits for payback, cash, checks, and WICs.
- Issue, collect, and verify cash tills from cashiers at the beginning and end of shifts.
- Give and record loans and pickups on cashier tills.
- Maintain accurate cashier reconciliation records by documenting all totals.
- Maintained and processed invoices, deposits, and money logs.
Education
Associate of Science - Early Childhood Education
Dalton State College
Dalton06.2020
Skills
Technical:CRM software, Microsoft Office Suite, Google Suite, Windows OS, MacOS, HTML,HubSpot,Salesforce
Relevant Skills: Solution Selling, Communication&, Interpersonal Skills, Time Management, Account Management, Teamwork and Collaboration, Client Relations, Customer Service
Certification
- Notary Public License - Georgia Secretary of State or equivalent authority.
Timeline
Farmers Market Manager
Brainerd Farmers Market
07.2024 - Current
Recruiter/Account Manager
Insight Global
09.2023 - Current
Server/ Manager
Taco Mamacita
08.2022 - 05.2023
Server
Marsha's Backstreet Cafe
02.2019 - 08.2022
Bookkeeper
Ingles Supermarket
10.2017 - 02.2020
Associate of Science - Early Childhood Education
Dalton State College
- Notary Public License - Georgia Secretary of State or equivalent authority.
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