Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Morse

Chattanooga,TN

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Front Desk

Play Wash Pint
06.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected fees and payments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific areas.

Server

Old Gilman Grill
02.2023 - Current


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Drafts and Watercrafts
04.2020 - 07.2022
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Front Desk Receptionist

Golds gym
08.2021 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Opened, shelved and merchandised new products in a visually appealing manner and organized displays for optimal sales promotions.

Customer Service Representative

MLS landscaping
01.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Science -

The University of Tennessee - Chattanooga
Chattanooga, TN
05.2025

Skills

  • Customer Service
  • Communication skills
  • Problem management
  • Cash handling
  • Time management
  • Staff Training

Timeline

Front Desk

Play Wash Pint
06.2023 - Current

Server

Old Gilman Grill
02.2023 - Current

Front Desk Receptionist

Golds gym
08.2021 - 05.2022

Server

Drafts and Watercrafts
04.2020 - 07.2022

Customer Service Representative

MLS landscaping
01.2020 - 01.2021

Bachelor of Science -

The University of Tennessee - Chattanooga

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Gracie Morse