Gracie Norman

Through this experience I have learned how to further collaborate with a large cross functional team. I spent time utilizing 3D scanners to easily create models of problem parts. I have visited various suppliers furthered my understanding of automotive manufacturing. I have gained knowledge in terms of different protocols in place such as 8Ds, PPAPs, PSAs, PFMEAs, Deviations, and more.

• Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
• Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Established and maintained quality control standards.