Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracie Otero

Amarillo,TX

Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Barista Shift Lead

Carlson Coffee Company.
Tucumcari, New Mexico
06.2022 - 12.2022
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Explained goals and expectations required of trainees.
  • Greeted guests with pleasant smile and superior customer service.
  • Supported highest standards of conduct and service to support company reputation.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Bank Teller

Everyone's Federal Credit Union
Tucumcari, NM
06.2021 - 07.2022
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Trained employees on cash drawer operation.
  • Maintained confidentiality of bank records and client information.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Built and maintained client relationships through quality, personalized interactions.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Entered transactions into computer and issued customer receipts.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.

Education

Some College (No Degree) - General Studies

Mesalands Community College
Tucumcari, NM

Skills

  • Team Building and Leadership
  • Hiring and Training
  • Inventory Management
  • Safe Food Handling
  • Bank Deposits
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Customer Service
  • Service Training
  • Cash Handling
  • Payment Acceptance
  • Cash Receipt Balancing
  • Task Delegation

Timeline

Barista Shift Lead

Carlson Coffee Company.
06.2022 - 12.2022

Bank Teller

Everyone's Federal Credit Union
06.2021 - 07.2022

Some College (No Degree) - General Studies

Mesalands Community College

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